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February 11 & 12, 2025
Hilton Austin
500 East 4th Street
Austin

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What's on
February 11
February 12
February 11
February 11
08:00
Networking & exhibition
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Matt Frank, Manager, Customer Success, Enboarder
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09:15
Main stage
Transforming Customer Success as your business expands
Lane Holt, Director of Strategic Growth Initiatives, Constant Contact
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09:45
Main stage
Scaling Customer Success: How Flosum Transformed Onboarding with Automation
Scott Carruth, VP, Customer Success, Flosum
Connor Farrell, VP, Sales, OnRamp
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10:15
Main stage
Bridging the experience gap in the experience economy
James Fette, Director of Customer Experience Strategy, GitHub
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10:45
Networking & exhibition
Coffee break
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11:15
Main stage
Panel- The Future of AI in Customer Success: Tools, Tactics, and Transformation
Alex Turkovic, Sr Director, Customer Experience, Belfry
Margaret Sula, Director of Customer Experience, FirstDay Foundation
Missie Dunham, Sr. Director, Customer Success, Constant Contact
Arash Ardalan, Senior Customer Success Manager, Zendesk
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12:00
Main stage
Networking roundtables: Navigating the evolving role of customer success
Jess Osborn, Customer Success Lead, DeepL
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
James Fette, Director of Customer Experience Strategy, GitHub
Lane Holt, Director of Strategic Growth Initiatives, Constant Contact
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12:45
Networking & exhibition
Lunch
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13:45
Main stage
Fireside chat: Gaining C-suite buy-in for customer success as a company-wide priority
Sofia Covarrubias, Director of Customer Experience, Xurrent
Michelle Melecio Taylor, Vice President of Customer Success, UVeye
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14:15
Main stage
Cutting Through the Hype: How to Identify ROI-Positive Use Cases With AI
Josh Solomon, North American General Manager, Ask-AI
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14:45
Main stage
Panel: Aligning for impact - How CS, sales, and product can drive unified customer experiences
Kinsey Wheelis, Head of Customer Success, Testrigor
Derek Garson, Director of Product, Indeed
Vicky Ascencio, Head of Customer Success, AutoRABIT
Ron Elliott, Sales Enablement Business Partner, Zscaler
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15:15
Networking & exhibition
Coffee break
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16:00
Main stage
Monetizing your customer success function
Jess Osborn, Customer Success Lead, DeepL
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16:30
Main stage
Building digital customer success maturity: The 4 pillars, assessment tools, and actionable takeaways
Alex Turkovic, Sr Director, Customer Experience, Belfry
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17:00
Main stage
Chairperson closing remarks
Matt Frank, Manager, Customer Success, Enboarder
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17:00
Networking & exhibition
Happy Hour
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February 12
08:00
Networking & exhibition
Networking breakfast
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09:00
Main stage
Chairperson opening remarks
Erica Newell, VP, Customer Success, Full Circle Insights
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09:15
Main stage
Customer success as a corporate cultural mirror
Frank Boosman, Global Head, Data Center Learning Customer Success, AWS
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09:45
Main stage
The Lean AI Playbook: Low or No Budget Ways To Get Started With AI
Erica Newell, VP, Customer Success, Full Circle Insights
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10:15
Main stage
Panel: Speaking your customer's language - Maximize retention through value alignment
Margaret Sula, Director of Customer Experience, FirstDay Foundation
Erika Villarreal, Strategic Customer Success Manager, Eptura
Matt Frank, Manager, Customer Success, Enboarder
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11:00
Networking & exhibition
Coffee break
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11:30
Main stage
Networking roundtables: Tackling your biggest challenges as a customer success pro
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12:15
Main stage
Streamlining CX: Using customer journey mapping to eliminate inefficiencies
Liz Smith, Director of Customer Success & Support, Albert Invent
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12:45
Networking & exhibition
Lunch
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13:45
Main stage
Fireside chat: Value realization in CS: Is being nice enough?
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
Stephanie Workman-Bolden, VP, Partner Success, Discovery Education
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14:15
Main stage
Navigating new beginnings: CS strategy implementation when joining a new team
Vicky Ascencio, Head of Customer Success, AutoRABIT
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14:45
Main stage
Engage, Educate, Empower: Scaling Customer Education for Impactful Results
Zainab Iqtidar, Manager, Customer Success - Americas, Kahoot!
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15:15
Main stage
Chairperson closing remarks
Erica Newell, VP, Customer Success, Full Circle Insights
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OnDemand

We’re brought together the brightest minds in customer success to reveal thier best practies, challenges, and expereinces with one mission in mind: enabling you to reach your full customer success potential.

Catch up with every session from the summit, now available OnDemand.

Austin
February 11 - 12, 2025

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