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Watch OnDemand

February 24 & 25, 2026
Hilton Austin
500 East 4th Street
Austin

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the agenda

Your ticket also includes access to our co-located summits.

An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2026 agenda to be released soon.

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What's on
February 24
February 25
February 24
February 24
08:00
Networking & exhibition
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Alex Turkovic, Sr Director, Customer Experience, Belfry
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09:15
Main stage
The AI frontier: How agentic AI powers customer success at Microsoft
Dave Nobles, Director of Customer Success, Microsoft
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09:45
Main stage
Monetizing customer success: From cost center to revenue generating
Elizabeth Roy Tsui, RVP, Customer Success, Salesforce
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10:15
Main stage
When we stopped focusing on NPS, it started growing
Calli Hartman, Head of Customer Success, YourCause from Blackbaud
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10:45
Networking & exhibition
Coffee break
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11:15
Main stage
Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership
Alex Turkovic, Sr Director, Customer Experience, Belfry
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
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11:45
Main stage
From reactive to proactive: Building a customer success operating system
Alex German, Chief Sales Officer, Hiver
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12:15
Main stage
Beyond vanity metrics: Measuring customer success effectively
Ganesh Raghu, Vice President of Customer Success, CoStar Group
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12:45
Networking & exhibition
Lunch
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13:45
Main stage
Panel | Value storytelling: Communicate the CS impact and ROI to internal stakeholders
Sydney Suttor, Vice President of Customer Success, Argus Media
Barakat Olorunoje, Senior Customer Success Manager at Amazon
Alex Turkovic, Sr Director, Customer Experience, Belfry
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14:30
Main stage
Interactive roundtable discussions: Customer onboarding
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15:15
Networking & exhibition
Coffee break
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15:45
Main stage
Establishing a CS center of excellence to maximize multi-product value
Matt Harmon, Senior Director of Customer Success Operations, CDK Global
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16:15
Main stage
Panel | How CS teams are winning with AI (tactics you can actually steal)
Swati Dora, Associate Director Client Success, Prolifics
Nora O'Leary-Roseberry, Director, Digital Customer Successs, Conga
Alex Turkovic, Sr Director, Customer Experience, Belfry
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17:00
Main stage
Chairperson closing remarks
Alex Turkovic, Sr Director, Customer Experience, Belfry
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17:00
Networking & exhibition
Happy Hour
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February 25
08:00
Networking & exhibition
Networking breakfast
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09:00
Main stage
Chairperson opening remarks
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
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09:15
Main stage
Live vibe coding session: How to make yourself your own CS tool
Alex Turkovic, Sr Director, Customer Experience, Belfry
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09:45
Main stage
The pain you avoid is the churn you get
Erica Newell, VP, Customer Success, Full Circle Insights
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10:15
Networking & exhibition
Coffee break
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10:45
Main stage
Stop waiting to be promoted - take control of your career trajectory
Missie Dunham, Sr. Director, Customer Success, Constant Contact
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11:15
Main stage
Customer success is a lie: Why we should keep believing in it
De'Edra Williams, Chief Customer Officer
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11:45
Main stage
Speed networking session
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12:30
Networking & exhibition
Lunch
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13:30
Main stage
Panel | From hiring to scaling: Creating CS teams that deliver results
Heather Brock, Regional Director of the Americas Customer Success, Xsolla
Sheena Patel, Head of Customer Success & Solutions Engineering, Allegion
Kyle Watts, Senior Director of Customer Success, Cisco
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14:15
Main stage
Chairperson closing remarks
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
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