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February 11 & 12, 2025
Hilton Austin
500 East 4th Street
Austin

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What's on
February 11
February 12
February 11
February 11
08:00
Networking & exhibition
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Matt Frank, Manager, Customer Success, Enboarder
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09:15
Main stage
AI-driven success: Leveraging emerging tech to increase customer engagement and retention
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09:45
Main stage
The power of customer-centric innovation: Building solutions that drive real value
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10:15
Main stage
Bridging the experience gap in the experience economy
James Fette, Director of Customer Experience Strategy, GitHub
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10:45
Networking & exhibition
Coffee break
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11:15
Main stage
Personalization at scale: Using AI to tailor experiences for every customer
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11:45
Main stage
Fireside chat: Gaining C-suite buy-in for customer success as a company-wide priority
Sofia Covarrubias, Head of Customer Success, Xurrent
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12:15
Main stage
Networking roundtables: Navigating the evolving role of customer success
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13:00
Networking & exhibition
Lunch
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14:00
Main stage
Panel: Aligning for impact - How CS, sales, and product can drive unified customer experiences
Kinsey Wheelis, Head of Customer Success, Testrigor
Derek Garson, Director of Product, Indeed
Vicky Ascencio, Head of Customer Success, AutoRABIT
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14:45
Main stage
Monetizing your customer success function
Jess Osborn, former VP, Global Customer Success Management, Gocardless
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15:15
Networking & exhibition
Coffee break
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15:45
Main stage
Integrating AI and automation whilst maintaining a human-centric approach
Joel Flagg, RVP, Strategic Customer Success, Salesforce
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16:15
Main stage
Building digital customer success maturity: The 4 pillars, assessment tools, and actionable takeaways
Alex Turkovic, Director, Digital Customer Success and Customer Education, Flexera
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16:45
Main stage
Chairperson closing remarks
Matt Frank, Manager, Customer Success, Enboarder
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17:00
Networking & exhibition
Happy Hour
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February 12
08:00
Networking & exhibition
Networking breakfast
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09:15
Main stage
Customer success as a corporate cultural mirror
Frank Boosman, Global Head, Data Center Learning Customer Success, AWS
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09:45
Main stage
AI implementation in customer success: A practical strategy and playbook
Erica Newell, VP, Customer Success, Full Circle Insights
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10:15
Main stage
Panel: Speaking your customer's language - Maximize retention through value alignment
Margaret Sula, Director of Customer Experience, FirstDay Foundation
Erika Villarreal, Strategic Customer Success Manager, Eptura
Matt Frank, Manager, Customer Success, Enboarder
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11:00
Networking & exhibition
Coffee break
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11:30
Main stage
Networking roundtables: Tackling your biggest challenges as a customer success pro
James Fette, Director of Customer Experience Strategy, GitHub
Jess Osborn, former VP, Global Customer Success Management, Gocardless
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
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12:15
Main stage
Using customer journey mapping to uncover friction points and inefficiencies that negatively impact the customer experience
Liz Smith, Director of Customer Success & Support, Albert Invent
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12:45
Networking & exhibition
Lunch
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13:45
Main stage
Optimizing onboarding to reduce early-stage churn & drive sustained growth
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14:15
Main stage
Navigating new beginnings: CS strategy implementation when joining a new team
Vicky Ascencio, Head of Customer Success, AutoRABIT
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14:45
Main stage
Fireside chat: Value realization in CS: Is being nice enough?
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
Stephanie Workman-Bolden, VP, Partner Success, Discovery Education
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15:15
Main stage
Chairperson closing remarks
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Save $300

on early bird tickets

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Leverage emerging tech to amplify your impact and scale operations.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Austin
February 11 - 12, 2025

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