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February 12 & 13, 2025
Austin

Agenda

Don't get left behind; stay abreast of emerging CS trends and establish your own invaluable network of peers.

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February 12
February 13
February 12
February 12
08:00
Main stage
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Tracking metrics and KPIs in 2024: Can you prove the value of your CS function?
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09:45
Main stage
Panel: Getting executive buy in to build your CS team
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10:30
Main stage
Human & machine symbiosis in digital customer success
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11:00
Main stage
Coffee break
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11:30
Main stage
Revolutionizing customer value realization with generative AI
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12:00
Main stage
Fireside chat: Leadership in customer success: How to structure and scale your team for hypergrowth
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12:30
Main stage
Lunch
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13:30
Main stage
Using win-loss analysis to drive net retention
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14:00
Main stage
Networking roundtable discussions
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15:00
Main stage
Coffee break
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15:30
Main stage
The art of deescalation
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16:15
Main stage
Panel: Driving internal collaboration to lessen internal friction and increase customer focus
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17:00
Main stage
Chairperson closing remarks
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17:05
Main stage
Happy hour sponsored by Customer Success Collective
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February 13
08:00
Main stage
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Empowering CSMs as revenue drivers: Unleashing growth potential
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09:45
Main stage
Succeeding at customer retention: Proactive strategies for genuine customer partnerships
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10:15
Main stage
Panel: Success from day 1 - Optimizing onboarding to eliminate early-stage churn
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11:00
Main stage
Coffee break
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11:30
Main stage
Workshop: Anatomy of a business review and strategic engagement with customers
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12:00
Main stage
Conquer the imposter: Finding your calm within the chaos through emotional intelligence
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12:30
Main stage
Lunch
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13:30
Main stage
Speed networking: elevate your connections
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14:00
Main stage
Panel: Shaping the future of customer success - what does 2024 and beyond hold, what to look out for?
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14:45
Main stage
Chairperson closing remarks
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