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Event starts in:
71

days :

8

: hours :

39

minutes

55

until early bird prices end

February 24 & 25, 2026
Hilton Austin
500 East 4th Street
Austin

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the agenda

Your ticket also includes access to our co-located summits.

An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2026 agenda to be released soon.

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What's on
February 24
February 25
February 24
February 24
08:00
Networking & exhibition
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Alex Turkovic, Sr Director, Customer Experience, Belfry
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09:15
Main stage
The AI frontier: How agentic AI powers customer success at Microsoft
Dave Nobles, Director of Customer Success, Microsoft
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09:45
Main stage
Monetizing customer success: From cost center to revenue generating
Elizabeth Roy Tsui, RVP, Customer Success, Salesforce
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10:15
Main stage
When we stopped focusing on NPS, it started growing
Calli Hartman, Head of Customer Success, Blackbaud
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10:45
Networking & exhibition
Coffee break
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11:15
Main stage
Fireside chat | CS as a revenue generator: Renewal and expansion strategies that work
Alex Turkovic, Sr Director, Customer Experience, Belfry
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
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11:45
Main stage
Beyond vanity metrics: Measuring customer success effectively
Ganesh Raghu, Vice President of Customer Success, Matterport
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12:15
Main stage
Pooled CS teams: Efficient, scalable, and customer-centric
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12:45
Networking & exhibition
Lunch
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13:45
Main stage
Panel | Value storytelling: Communicate the CS impact and ROI to internal stakeholders
Sydney Suttor, Vice President of Customer Success, Argus Media
Hannah Peake, Director of Digital Customer Success, Craftable
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14:30
Main stage
Interactive roundtable discussions: Customer onboarding
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15:15
Networking & exhibition
Coffee break
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15:45
Main stage
Establishing a CS center of excellence to maximize multi-product value
Matt Harmon, Senior Director of Customer Success Operations, CDK Global
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16:15
Main stage
Panel | How CS teams are winning with AI (tactics you can actually steal)
Swati Dora, Associate Director Client Success, Prolifics
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17:00
Main stage
Chairperson closing remarks
Alex Turkovic, Sr Director, Customer Experience, Belfry
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17:00
Networking & exhibition
Happy Hour
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February 25
08:00
Networking & exhibition
Networking breakfast
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09:00
Main stage
Chairperson opening remarks
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
See the details
09:15
Main stage
The culture of impact: Winning with cross-functional success planning
Dolores Maldonado, Director, Customer Success, RealPage
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09:45
Main stage
Bridging the experience gap in the experience economy
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10:15
Networking & exhibition
Coffee break
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10:45
Main stage
Stop waiting to be promoted - take control of your career trajectory
Missie Dunham, Sr. Director, Customer Success, Constant Contact
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11:15
Main stage
Reducing churn, driving retention: Strategies for sustainable growth
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11:45
Main stage
Speed networking session
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12:30
Networking & exhibition
Lunch
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13:30
Main stage
Panel | From hiring to scaling: Creating CS teams that deliver results
Heather Brock, Regional Director of the Americas Customer Success, Xsolla
Sheena Patel, Head of Customer Success & Solutions Engineering, Allegion
Kyle Watts, Senior Director of Customer Success, Cisco
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14:15
Main stage
Driving customer value: Comparing outcomes across CS models
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14:45
Main stage
Chairperson closing remarks
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Identify gaps, pressure-test your approach, and unlock fresh perspectives to solve your biggest challenges.

- Sharpen your competitive edge with the most effective retention, expansion, and churn reduction strategies.

- Exchange ideas, share experiences, and build relationships with other CS leaders to skip years of trial and error.

Austin
February 24 & 25, 2026

Save $300

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