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Event starts in:
18

days :

11

: hours :

14

minutes

4

until Customer Success Summit starts

February 11 & 12, 2025
Hilton Austin
500 East 4th Street
Austin

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agenda

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What's on
February 11
February 12
February 11
February 11
08:00
Networking & exhibition
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Matt Frank, Manager, Customer Success, Enboarder
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09:15
Main stage
AI-driven success: Leveraging emerging tech to increase customer engagement and retention
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09:45
Main stage
The power of customer-centric innovation: Building solutions that drive real value
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10:15
Main stage
Bridging the experience gap in the experience economy
James Fette, Director of Customer Experience Strategy, GitHub
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10:45
Networking & exhibition
Coffee break
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11:15
Main stage
Personalization at scale: Using AI to tailor experiences for every customer
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11:45
Main stage
Fireside chat: Gaining C-suite buy-in for customer success as a company-wide priority
Sofia Covarrubias, Head of Customer Success, Xurrent
Michelle Melecio Taylor, Vice President of Customer Success, UVeye
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12:15
Main stage
Networking roundtables: Navigating the evolving role of customer success
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13:00
Networking & exhibition
Lunch
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14:00
Main stage
Panel: Aligning for impact - How CS, sales, and product can drive unified customer experiences
Kinsey Wheelis, Head of Customer Success, Testrigor
Derek Garson, Director of Product, Indeed
Vicky Ascencio, Head of Customer Success, AutoRABIT
Ron Elliott, Sales Enablement Business Partner, Zscaler
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14:45
Main stage
Monetizing your customer success function
Jess Osborn, Customer Success Lead, DeepL
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15:15
Networking & exhibition
Coffee break
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15:45
Main stage
Integrating AI and automation whilst maintaining a human-centric approach
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16:15
Main stage
Building digital customer success maturity: The 4 pillars, assessment tools, and actionable takeaways
Alex Turkovic, Sr Director, Customer Experience, Belfry
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16:45
Main stage
Chairperson closing remarks
Matt Frank, Manager, Customer Success, Enboarder
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17:00
Networking & exhibition
Happy Hour
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February 12
08:00
Networking & exhibition
Networking breakfast
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09:15
Main stage
Customer success as a corporate cultural mirror
Frank Boosman, Global Head, Data Center Learning Customer Success, AWS
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09:45
Main stage
AI implementation in customer success: A practical strategy and playbook
Erica Newell, VP, Customer Success, Full Circle Insights
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10:15
Main stage
Panel: Speaking your customer's language - Maximize retention through value alignment
Margaret Sula, Director of Customer Experience, FirstDay Foundation
Erika Villarreal, Strategic Customer Success Manager, Eptura
Matt Frank, Manager, Customer Success, Enboarder
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11:00
Networking & exhibition
Coffee break
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11:30
Main stage
Networking roundtables: Tackling your biggest challenges as a customer success pro
James Fette, Director of Customer Experience Strategy, GitHub
Jess Osborn, Customer Success Lead, DeepL
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
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12:15
Main stage
Using customer journey mapping to uncover friction points and inefficiencies that negatively impact the customer experience
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12:45
Networking & exhibition
Lunch
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13:45
Main stage
Fireside chat: Value realization in CS: Is being nice enough?
Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
Stephanie Workman-Bolden, VP, Partner Success, Discovery Education
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14:15
Main stage
Navigating new beginnings: CS strategy implementation when joining a new team
Vicky Ascencio, Head of Customer Success, AutoRABIT
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14:45
Main stage
Engage, Educate, Empower: Scaling Customer Education for Impactful Results
Zainab Iqtidar, Manager, Customer Success - Americas, Kahoot!
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15:15
Main stage
Chairperson closing remarks
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Get tickets for this

years summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Leverage emerging tech to amplify your impact and scale operations.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Austin
February 11 - 12, 2025

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