Customer Success Summit
Austin
Turn retention into revenue and make the value of customer success impossible to overlook.
Enjoy two days with 100+ CS leaders in Austin to take back the playbooks, metrics and AI use cases that prove CS drives growth.
Get your ticket
for the summit
We’re bringing together the people shaping the future of customer success for two days of connection, learning, and open discussion so you can:
- Cut through the AI hype to decide what to automate, what to keep human, and where agents can deliver real customer impact.
- Prove your value with revenue-focused strategies for retention, expansion, and churn prediction that earn credibility with your C-suite.
- Exchange ideas, share experiences, and build relationships with other CS leaders.
A snapshot of
our speakers...
What our
attendees say...
What you’ll get
out of the summit
→Get customers to value faster, cut churn and turn CS into a revenue driver, with tactics from leaders already doing it.
→ Build practical AI skills you can apply in your CS role straight away.
→ Exchange ideas with fellow CS professionals, build lasting relationships and gain the credibility to make a compelling case for the strategic value of CS to your leadership team.
Agenda
at a glance
Agenda
at a glance
See how the CSM role is evolving, what to automate, what to keep human, and how to build a team that thrives alongside AI.
Defining the AI-first CSM
Product Marketing Manager
Learn which AI use cases are working in CS today, from churn prediction to call summaries, and which to try first.
Master AI fluency
Product Marketing Manager
Learn how to align Sales, Product, and leadership so churn and expansion become shared responsibilities, not just a CS problem.
Own retention together
Product Marketing Manager
Scale personalization and use customer data responsibly, so efficiency never comes at the expense of a relationship.
Lead with trust
Product Marketing Manager
Build your strategy around the outcomes customers care about, and see how top CS teams make value the focus.
Center customer value
Product Marketing Manager
Move beyond vanity metrics and unreliable health scores to show how CS drives retention, expansion, and growth.
Prove revenue impact
Product Marketing Manager
Our stats
25+
Speakers
100+
Attendees
70%
Senior management
75+
Companies
Join the summit and
discover how to...
Outpace the change
Hear what's working right now from the leaders shaping customer success, and leave with ideas you can use next week.
Grow your circle
Connect with people who understand the realities of your role. Trade ideas, compare challenges, and form relationships.
Invest in your growth
CS professionals who attend conferences to further their L&D earn 22% more than those who don't (Customer Success Salary Survey 2024).
Download
your one-pager
Get an in-depth breakdown of what you can expect from the summit, download your one-pager today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Elevate your team's
CS game
If you want to bring your team along, chat to Kyle to secure the best discount to upskill your CS team and get everyone on the same page.
More events in
Austin
Executive
summary
A community of senior decision-makers
The world’s most influential companies
100+ CS professionals
Take a look at our past summits
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Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch, get in touch.