Why
attend?
Learn from, and network with, the brightest minds in CS to deliver a better customer expeirence at every stage of their journey to increase adoption, loyalty and expansion.
Hear what
past attendees had to say...
Watch previous
summit highlights
Elevating customer success: From support function to revenue-driving growth engine
Franca-Sofia Fehrenbach, Head of Customer Success, PlanRadar
The steps and gaps in the journey from customer success to customer centricity
Heidi Rhodes, Global Head of Customer Success, Meta
Tracking metrics and KPIs in 2024: Can you prove the value of your CS function?
Mike Sasaki, Chief Customer Officer, ID.me
What our
attendees say...
What you’ll get
out of the summit
Learn from forward-thinking CS experts to accelerate customer value realization, crush churn, and unlock revenue-driving capabilities from your team.
Trade perspectives and form lasting relationships within our global CS community.
Acquire the skills you need to accelerate your career and understand how to effectively prove the strategic value of CS to management.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn $24,061 more than those haven't attended a professional L&D event.*
Our Stats
25+
Speakers
100+
Attendees
70%
Senior management
75+
Companies
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Emerging technology
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.
Useful links
Privacy