Why
attend?
From driving upsells, to boosting retention, to automating predictive health scores, you'll walk away with a customized roadmap to implement the moment you're back in the office.
See what everyone
is talking about
Tired of hearing "do more with less"? Bring the receipts.
The State of Customer Success Report 2026 delivers the hard data you need to turn executive nod-alongs into real budget. We surveyed hundreds of CS leaders worldwide to uncover whatās actually breaking behind the scenesāfrom messy data infrastructure to understaffed teams running on sheer willpower.
Stop defending your team's bandwidth with gut feelings. Download the report to benchmark your operation and walk into your next board meeting with undeniable proof for the headcount, tooling, and enablement you deserve.
What our
attendees say...
Watch previous
summit highlights
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Hear why
past attendees loved the summit:
What youāll get
out of the summit
Learn from forward-thinking CS experts how to get customers to value faster, cut churn, and turn your team into a revenue driver.
Exchange ideas with fellow CS professionals and build relationships that last well beyond the two days.
Build the skills to move your career forward and make a compelling case for the strategic value of CS to your leadership team.
Join the summit and
discover how to...
Outpace the change
Pause the day-to-day and tune in to the leaders shaping customer success. Hear what's actually working, and return with ideas ready to put into action.
Grow your circle
Connect with people who understand the realities of your role. Trade ideas, compare challenges, and form relationships.
Invest in your growth
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional event.*
Agenda
at a glance
See how the CSM role is evolving, what to automate, what to keep human, and how to build a team that thrives alongside AI.
Reimagine the CSM
Product Marketing Manager
Learn which AI use cases are working in CS today, from churn prediction to call summaries, and which to try first.
Master AI fluency
Product Marketing Manager
Learn how to align Sales, Product, and leadership so churn and expansion become shared responsibilities, not just a CS problem.
Own retention together
Product Marketing Manager
Scale personalization and use customer data responsibly, so efficiency never comes at the expense of a relationship.
Lead with trust
Product Marketing Manager
Build your strategy around the outcomes customers care about, and see how top CS teams make value the focus.
Center Customer Value
Product Marketing Manager
Move beyond vanity metrics and unreliable health scores to show how CS drives retention, expansion, and growth.
Prove revenue impact
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
70%
Senior management
75+
Companies
Download
your one-pager
Get an in-depth breakdown of what you can expect from the summit, download your one-pager today.
Know you want to join us but need a little help getting budget sign-off? Donāt worry, weāve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.