Sneak
peek
February 24 & 25, 2026
Hilton Austin
Austin
Watch previous
summit highlights
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
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Agenda
at a glance
See how the CSM role is evolving, what to automate, what to keep human, and how to build a team that thrives alongside AI.
Reimagine the CSM
Product Marketing Manager
Learn which AI use cases are working in CS today, from churn prediction to call summaries, and which to try first.
Master AI fluency
Product Marketing Manager
Learn how to align Sales, Product, and leadership so churn and expansion become shared responsibilities, not just a CS problem.
Own retention together
Product Marketing Manager
Scale personalization and use customer data responsibly, so efficiency never comes at the expense of a relationship.
Lead with trust
Product Marketing Manager
Build your strategy around the outcomes customers care about, and see how top CS teams make value the focus.
Center Customer Value
Product Marketing Manager
Move beyond vanity metrics and unreliable health scores to show how CS drives retention, expansion, and growth.
Prove revenue impact
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
70%
Senior management
75+
Companies
Gallery of
last year's summit
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Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
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