Sneak
peek
February 24 & 25, 2026
Hilton Austin
Austin
Watch previous
summit highlights
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
What our
attendees say...
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Agenda
at a glance
Use storytelling to clearly demonstrate value at every stage of customer journey, driving deeper adoption and accelerating expansion.
Value storytelling
Product Marketing Manager
Level up with predictive analytics to identify expansion opportunities and automation to streamline operations and optimize key touch points.
Deepen your AI knowledge
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.
Executive buy-in
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Our Stats
25+
Speakers
100+
Attendees
70%
Senior management
75+
Companies
Gallery of
last year's summit
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Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
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