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Alex
Turkovic
Sr Director, Customer Experience
Belfry
With over 15 years of experience in customer success leadership, professional services, and customer education, Alex is passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Director of Global Digital Customer Success at Flexera, he combines digital and scaled customer success strategies with customer education programs to ensure optimal customer lifecycle engagement and outcomes. Alex is the host of 'The Customer Success Podcast', where he explores different aspects of building and maintaining world-class digital customer success experiences, with guests who are in-field and executing.
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24 February 2025 17:00 - 17:05
Chairperson closing remarks
We'll round out a great first day at Customer Success Summit Austin with our chairperson's closing remarks.
24 February 2025 11:15 - 11:45
Fireside chat | CS as a revenue generator: Renewal and expansion strategies that work
Join Keishla Ceaser Jones (Managing Director, Partner Success, EAB) and Alex Turkovic (Sr. Director, Customer Experience, Belfry) for an insightful fireside chat dedicated to recasting Customer Success as a core revenue engine. They will dive into proven, high-impact strategies that move CS beyond retention and directly contribute to the bottom line. Attendees will learn how to: - Align Customer Success motions with sales goals to create a seamless revenue lifecycle. - Implement data-driven renewal strategies that ensure high-velocity, predictable retention. - Identify and operationalize high-potential upsell and cross-sell opportunities within the existing customer base. - Quantify CS's financial impact and build a framework that guarantees consistent, profitable growth. Discover the metrics and frameworks required to elevate CS's role as a true revenue generator.
24 February 2025 09:00 - 09:15
Chairperson opening remarks
Join our chairperson as they open the day at Customer Success Summit Austin.