With over 15 years of experience in customer success leadership, professional services, and customer education, Alex is passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Senior Director of Customer Experience at Belfry, he leads all post-sale functions, including implementation, support, customer success, and renewals, ensuring customers get optimal value and outcomes throughout their lifecycle. Alex is the host of 'The Customer Success Podcast', where he explores different aspects of building and maintaining world-class digital customer success experiences, with guests who are in-field and executing.