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Alex
Turkovic
Sr Director, Customer Experience
Belfry
With over 15 years of experience in customer success leadership, professional services, and customer education, Alex is passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Director of Global Digital Customer Success at Flexera, he combines digital and scaled customer success strategies with customer education programs to ensure optimal customer lifecycle engagement and outcomes. Alex is the host of 'The Customer Success Podcast', where he explores different aspects of building and maintaining world-class digital customer success experiences, with guests who are in-field and executing.
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24 February 2026 17:00 - 17:05
Chairperson closing remarks
We'll round out a great first day at Customer Success Summit Austin with our chairperson's closing remarks.
24 February 2026 09:00 - 09:15
Chairperson opening remarks
Join our chairperson as they open the day at Customer Success Summit Austin.
24 February 2026 11:15 - 11:45
Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership
Join Keishla Ceaser Jones (Managing Director, Partner Success, EAB) and Alex Turkovic (Sr. Director, Customer Experience, Belfry) for an insightful fireside chat dedicated to recasting Customer Success as a core revenue engine. Revenue isn’t just a number, it’s a superpower that drives influence, investment, and career acceleration. In this candid conversation, we’ll explore how Customer Success leaders are leveraging value realization and technology (including AI, automation, and digital platforms) to identify growth opportunities, demonstrate impact, and secure executive visibility. We’ll talk openly about what’s working, what’s hype, and how those who embrace revenue as a core part of their CS strategy are redefining their careers and the future of the profession.
25 February 2026 09:15 - 09:45
Live vibe coding session: How to make yourself your own CS tool
Join this live vibe coding session and discover how to turn your own workflow into a personal Customer Success tool—no coding experience required! Watch as we build and customize a simple, easy-to-learn solution in real time. Learn practical ways to track customer health, automate insights, and streamline success processes, all tailored to your needs, while having fun and getting hands-on guidance every step of the way.