Name: Alex Turkovic | Customer Success Festival | Austin
Start: 2025-02-11T06:00:00.000Z
End: 2025-02-12T06:00:00.000Z
Location: Hilton Austin

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Alex

Turkovic

Sr Director, Customer Experience

Belfry

With over 15 years of experience in customer success leadership, professional services, and customer education, Alex is passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Director of Global Digital Customer Success at Flexera, he combines digital and scaled customer success strategies with customer education programs to ensure optimal customer lifecycle engagement and outcomes. Alex is the host of 'The Customer Success Podcast', where he explores different aspects of building and maintaining world-class digital customer success experiences, with guests who are in-field and executing.

11 February 2025 11:15 - 12:00

Panel- The Future of AI in Customer Success: Tools, Tactics, and Transformation

AI is reshaping customer success, enabling teams to scale, personalize, and predict customer needs like never before. But with rapid advancements come new challenges—how do businesses effectively integrate AI while maintaining authentic customer relationships? This panel brings together industry leaders to explore the latest AI-driven tools, strategic tactics, and transformational trends shaping the future of customer success. From automation and predictive analytics to AI-powered engagement, discover how to harness technology to enhance customer experiences, drive retention, and stay ahead in an evolving digital landscape.

11 February 2025 16:30 - 17:00

Building digital customer success maturity: The 4 pillars, assessment tools, and actionable takeaways

In a rapidly digitalizing landscape, a mature digital customer success strategy is essential for driving scalable growth and deepening customer relationships. In this keynote, Alex Turkovic introduces the Digital CS Maturity Model, focusing on four foundational pillars that elevate digital customer success. Attendees will explore each pillar in depth, gaining access to an assessment tool to evaluate their organization’s current maturity level and identify growth areas. This session will equip leaders with the insights and strategies needed to build a resilient, high-impact digital CS function that continuously enhances customer value and engagement.