Name: Alex Turkovic | Customer Success Festival | Austin
Start: 2026-02-24T06:00:00.000Z
End: 2026-02-25T06:00:00.000Z
Location: Hilton Austin

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Alex

Turkovic

Sr Director, Customer Experience

Belfry

With over 15 years of experience in customer success leadership, professional services, and customer education, Alex is passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Director of Global Digital Customer Success at Flexera, he combines digital and scaled customer success strategies with customer education programs to ensure optimal customer lifecycle engagement and outcomes. Alex is the host of 'The Customer Success Podcast', where he explores different aspects of building and maintaining world-class digital customer success experiences, with guests who are in-field and executing.

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24 February 2025 17:00 - 17:05

Chairperson closing remarks

We'll round out a great first day at Customer Success Summit Austin with our chairperson's closing remarks.

24 February 2025 09:00 - 09:15

Chairperson opening remarks

Join our chairperson as they open the day at Customer Success Summit Austin.

24 February 2025 11:15 - 11:45

Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership

Join Keishla Ceaser Jones (Managing Director, Partner Success, EAB) and Alex Turkovic (Sr. Director, Customer Experience, Belfry) for an insightful fireside chat dedicated to recasting Customer Success as a core revenue engine. Revenue isn’t just a number, it’s a superpower that drives influence, investment, and career acceleration. In this candid conversation, we’ll explore how Customer Success leaders are leveraging value realization and technology (including AI, automation, and digital platforms) to identify growth opportunities, demonstrate impact, and secure executive visibility. We’ll talk openly about what’s working, what’s hype, and how those who embrace revenue as a core part of their CS strategy are redefining their careers and the future of the profession.