Join our chairperson as they open the day at Customer Success Summit Austin.

Join Keishla Ceaser Jones (Managing Director, Partner Success, EAB) and Alex Turkovic (Sr. Director, Customer Experience, Belfry) for an insightful fireside chat dedicated to recasting Customer Success as a core revenue engine. Revenue isn’t just a number, it’s a superpower that drives influence, investment, and career acceleration. In this candid conversation, we’ll explore how Customer Success leaders are leveraging value realization and technology (including AI, automation, and digital platforms) to identify growth opportunities, demonstrate impact, and secure executive visibility. We’ll talk openly about what’s working, what’s hype, and how those who embrace revenue as a core part of their CS strategy are redefining their careers and the future of the profession.

Join our expert panel for a crucial discussion on value storytelling - the discipline of clearly and compellingly quantifying Customer Success's return on investment (ROI) for internal stakeholders, especially executives and finance. CS teams are sitting on the most valuable data in the company - proof of value realization, churn mitigation, and expansion readiness. This session cuts through vague retention metrics to deliver actionable strategies for building ironclad financial narratives that re-cast CS spend as a critical, high-ROI investment. Key learning objectives focused on financial impact include: - Quantifying the financial value of Gross Revenue Retention (GRR) by accurately showing the dollars saved by proactive churn mitigation. - Translating activity into direct financial outcomes using metrics like Net Revenue Retention (NRR) and connecting CS influence to expansion revenue. - Developing the internal narrative necessary to justify investments in CS technology and headcount by projecting their direct impact on Customer Lifetime Value (CLV) and efficient revenue growth.

AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.

Join this live vibe coding session and discover how to turn your own workflow into a personal Customer Success tool—no coding experience required! Watch as we build and customize a simple, easy-to-learn solution in real time. Learn practical ways to track customer health, automate insights, and streamline success processes, all tailored to your needs, while having fun and getting hands-on guidance every step of the way.

We'll round out a great first day at Customer Success Summit Austin with our chairperson's closing remarks.