With over 15 years of experience in customer success leadership, professional services, and customer education, Alex is passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Director of Adoption Programs at Snow Software, he combines digital and scaled customer success strategies with customer education programs to ensure optimal customer lifecycle engagement and outcomes. Alex is the host of 'The Customer Success Podcast', where he explores different aspects of building and maintaining world-class digital customer success experiences, with guests who are in-field and executing.