Carol Keyes is Director of Customer Success Operations at BMC Software. She has over ten years of experience in business operations, project management, and program management. Carol leads cross-departmental projects of all sizes. She applies PMI methodologies and industry best practices, and she is skilled in Traditional, Agile, Waterfall, and Adaptive approaches. She stays effective in ambiguity and has led a broad range of high-profile initiatives. Carol is a relationship builder and collaborator. She is a clear communicator and a flexible, relatable leader who navigates organizational dynamics with skill.