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Connor
Farrell
VP, Sales
OnRamp
As VP of Sales at OnRamp, Connor Farrell spends every day in conversation with customer success executives, uncovering the biggest challenges they face in onboarding and retention. With hundreds of these discussions under his belt, he has a deep understanding of what it takes to scale customer onboarding without overwhelming teams or sacrificing the customer experience. Connor helps CS leaders transform their onboarding programs by leveraging OnRamp to streamline workflows, automate engagement, and create repeatable processes that drive retention. He has guided countless organizations through the shift from manual, resource-intensive onboarding to a scalable, technology-driven approach that delivers real business impact.
11 February 2025 09:45 - 10:15
Scaling Customer Success: How Flosum Transformed Onboarding with Automation
With growing demands on CS teams and fewer resources to scale, automation is no longer a nice-to-have, it’s a necessity. Scott Caruth, former VP of CS at Salesforce and current VP CS at Flosum, will share how his team transformed their onboarding process to drive efficiency, retention, and customer accountability. Joined by Connor Farrell from OnRamp, Scott will highlight how investing in customer onboarding enabled Flosum to scale their customer experience without sacrificing quality. He’ll share real-world insights on leveraging OnRamp to create structured, repeatable onboarding workflows that free up valuable resources while improving customer engagement. This session is perfect for CS leaders looking to scale onboarding, improve operational efficiency, and drive long-term customer success through automation.