As VP of Sales at OnRamp, Connor Farrell spends every day in conversation with customer success executives, uncovering the biggest challenges they face in onboarding and retention. With hundreds of these discussions under his belt, he has a deep understanding of what it takes to scale customer onboarding without overwhelming teams or sacrificing the customer experience. Connor helps CS leaders transform their onboarding programs by leveraging OnRamp to streamline workflows, automate engagement, and create repeatable processes that drive retention. He has guided countless organizations through the shift from manual, resource-intensive onboarding to a scalable, technology-driven approach that delivers real business impact.