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Derek
Garson
Director of Product
Indeed
Derek Garson is a seasoned business leader with over 15 years in product management, analytics, and strategy. At Indeed, he drives next-gen ad platform development, boosting employer control, transparency, and self-service usage by 100%, contributing to ~25% YoY revenue growth. Previously, he led a five-team R&D group, launching Indeed's first cross-product analytics tool adopted by 400k advertisers. Derek’s experience spans enterprise sales strategy at Indeed, e-commerce at 3M, and finance strategy at Motorola. He holds an MBA from UT McCombs and a BS from Indiana University, specializing in customer-centric solutions, agile frameworks, and data-driven decision-making.
11 February 2025 14:45 - 15:30
Panel: Aligning for impact - How CS, sales, and product can drive unified customer experiences
Customer success, sales, and product teams each play pivotal roles in shaping the customer journey, and alignment across these functions is essential for a seamless, impactful experience. Yet, it often remains a challenge. This panel discussion will bring together a lineup of experts to examine how to bridge these functions effectively to create unified, customer-centered strategies that amplify engagement and drive growth. Talking points: - Practical approaches to foster collaboration - Streamlining communication - How to foster a culture of customer-centricity across your org - Aligning goals, metrics, and processes across teams