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Dolores
Maldonado
Director, Customer Success
RealPage
Dolores is a dedicated Customer Success leader with a passion for driving measurable results and long-term customer value. As Director of Customer Success at RealPage, Inc., she leverages her deep expertise in performance optimization and strategic partnership to help clients unlock new revenue opportunities and maximize the impact of RealPage solutions. Over her four-year tenure, including roles as Senior Manager and Strategic Performance Advisor, Dolores has built a strong reputation for fostering collaboration, celebrating customer achievements, and delivering outcomes that align technology with business success.
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25 February 2025 09:15 - 09:45
The culture of impact: Winning with cross-functional success planning
Join Dolores Maldonado (Director, Customer Success, RealPage) to learn how to move your organization beyond internal silos and establish a true culture of impact. This session dives into the practical steps for implementing cross-functional success planning - a mechanism that aligns product, sales, and CS around shared customer outcomes, not just department metrics. You'll gain a blueprint for designing a standardized planning framework, driving accountability across teams, and translating measurable customer impact into clear internal business wins, ensuring everyone is invested in mutual success and growth.