Join Elizabeth Roy Tsui (RVP of CS, Salesforce) for a strategic session focused on the definitive transformation of the Customer Success function: moving it beyond retention-focused overhead to become a verifiable, self-funding revenue center. This deep dive focuses squarely on the mechanisms, operational shifts, and organizational alignment necessary to monetize the Customer Success function itself, specifically highlighting the industry-leading model pioneered at Salesforce. You will learn the specific strategies and frameworks required to build a financially accountable CS team that drives sustainable, profitable growth. Key areas of focus will include: - The tiered success model, - Operationalizing expansion, - Financial accountability, - Productizing expertise.