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Erica
Newell
VP, Customer Success
Full Circle Insights
Erica Newell is an award-winning Customer Success leader, recognized as one of the Top 100 Leaders in Customer Success in 2018. Her expertise and impactful contributions have been featured in prominent publications such as the Wall Street Journal and Washington Post. With extensive experience in client strategy and execution within the software industry, Erica is a sought-after thought leader, mentor, and coach, known for her strengths in employee development, executive strategy, and process improvement. Her skills in sales, marketing strategy, team building, change management, and leadership position her as a transformative force in customer success, helping organizations build resilient, high-performing teams and deliver exceptional client experiences.
12 February 2025 09:45 - 10:15
The Lean AI Playbook: Low or No Budget Ways To Get Started With AI
In this keynote, Erica Newell will delve into the transformative impact of artificial intelligence on customer success functions. Attendees will explore practical strategies for integrating AI tools and technologies into their customer success initiatives, enhancing efficiency and customer engagement. Key takeaways: - An actionable playbook that outline step-by-step processes for leveraging AI for predictive analytics - Personalizing customer interactions with AI - Automating support to speed up time to resolution Learn how to navigate common challenges and ensure a smooth implementation, ultimately positioning your customer success team to harness the power of AI to drive better outcomes and deliver exceptional value to customers.
12 February 2025 15:15 - 15:30
Chairperson closing remarks
We'll round out a couple of wonderful days at Customer Success Summit Austin with our chairperson's closing remarks.
12 February 2025 09:00 - 09:15
Chairperson opening remarks
Welcome to day 2 of the summit. Find a seat next to your new connections and get ready to begin a second fantastic day of learning and networking.