With six years of experience in Customer Success, I co-founded ePesos, a Fintech startup in Mexico offering payroll advances in a B2B2C model. I built the Customer Success team from scratch and led the Sales team to establish product-market fit, enabling our Series A funding in 2017. My engineering background fuels my passion for process improvement and data analysis, allowing me to identify red flags and develop strategies for success. I thrive on helping customers achieve their goals, finding satisfaction in tailored solutions. A traveler at heart, I've visited over 20 countries, with Japan as my favorite destination.