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Frank
Boosman
Global Head, Data Center Learning Customer Success
AWS
Frank Boosman is Global Head of Data Center Learning Customer Success at Amazon Web Services (AWS). He leads a worldwide team that supports learning and development in data centers across 34 geographic Regions. He has also led program management and business development teams at AWS. Prior to AWS, he co-founded multiple startups and served as a Program Management Director at Lockheed Martin. Frank holds an MPH from the University of Edinburgh and a BS in Environmental Science from Southern New Hampshire University.
12 February 2025 09:15 - 09:45
Customer success as a corporate cultural mirror
What does it mean to create a customer success team that reflects your corporate culture? Can a customer success team be internally focused? How can a customer success team have a startup mindset within the business responsible for the world’s most comprehensive and broadly adopted cloud? This session explores these questions in the context of creating the first-ever customer success team within the Amazon Web Services (AWS) Global Data Centers organization.