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Ganesh
Raghu
Vice President of Customer Success
Matterport
Ganesh Raghu is a highly regarded customer success and services leader, recognized as one of the Top 100 Customer Success Strategists in 2024 for his visionary leadership and transformative impact in the SaaS and technology industry. As the Vice President of Customer Success at Matterport, Ganesh leads multiple initiatives focused on customer lifecycle programs, including onboarding, adoption, retention, and renewals. His leadership drives Net Dollar Retention (NDR) optimization and enhances overall customer success strategies to maximize engagement and long-term value. Prior to Matterport, he held several leadership roles at Cisco, Lenovo, and Dell, where he spearheaded large-scale customer success and digital transformation programs, driving measurable impact across global markets.
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24 February 2025 11:45 - 12:15
Beyond vanity metrics: Measuring customer success effectively
Understanding the right metrics is key to driving real impact in Customer Success. In this session, Ganesh Raghu will explore how to move past vanity metrics and focus on measurements that truly reflect customer value and business outcomes. Key takeaways include: - Identifying the CS metrics that matter versus those that don’t. - Using data to drive actionable insights and improve customer outcomes. - Aligning metrics with team performance, growth, and strategic goals. - Real-world examples of metrics that inform decision-making and scale CS impact.