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Heather
Brock
Regional Director of the Americas Customer Success
Xsolla
Heather Brock is a dynamic and people-focused leader who serves as Regional Director of the Americas, Customer Success at Xsolla. With nearly four years at the company, she oversees strategy and team performance across the U.S., Canada, and Latin America—driving growth, collaboration, and long-term partner success. Known for her adaptable leadership style, Heather believes effective management isn’t one-size-fits-all, tailoring her approach to empower diverse teams and partners. Prior to Xsolla, she spent over five years at Booking.com, where she honed her expertise in account management, relationship building, and revenue growth within the global digital marketplace.
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25 February 2025 13:30 - 14:15
Panel | From hiring to scaling: Creating CS teams that deliver results
Building a Customer Success team that consistently drives results requires more than just hiring the right people—it demands strategy, process, and ongoing optimization. This panel brings together CS leaders to share practical insights on creating teams that deliver impact from day one and scale effectively as your organization grows. Key discussion points include: - Strategies for hiring and retaining top CS talent. - Approaches to scaling teams efficiently without losing quality or customer focus. - Tools, metrics, and processes that drive high team performance. - Real-world lessons from leaders who have built CS teams that consistently deliver measurable results.