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Jeff
Margolese
SVP, Customer Experience
Nscale
Jeff Margolese is the Senior Vice President for the Global Solution Consulting organization. Margolese joined ServiceNow in 2015 to lead the company’s SC organization in the Americas region. He moved into his current role in February of 2019 and now leads a team of 1,800 solution consultants worldwide. Margolese has more than 25 years of experience in the IT industry. Prior to joining ServiceNow, he spent 10 years at VMware in various pre-sales roles across the central US. He also held sales engineering roles with companies such as webMethods and Sterling Commerce. Margolese holds a Bachelor of Science from the University of Winnipeg, Canada. He resides in Dallas, Texas, with his wife Shaleen.
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23 February 2027 09:45 - 10:15
The shifting landscape of customer success
From pre-sale to post-sale to renewal, everything is changing all at once. The way you used to measure success, compensate the teams and even the hiring profile is different. This session will discuss new approaches to CX, how far back in the sales cycle you should go and how things like an FDE will affect the future.