Recently awarded with "CS Leader of the Year" with the Customer Success Collective, and featured in LA Weekly as one of the "Women shaping the future of SaaS", Jenelle Friday currently serves as the VP of Customer Success at Forecastable. Forecastable is in the business of helping Companies increase Revenue by driving better Account and Opportunity collaboration when Co-Selling with Partners or across Customer Facing Teams within Companies through their Managed Service Advisory Consultants and SaaS Platform. A passionate advocate for fostering exceptional leaders, Jenelle dedicates time to coaching and developing soft skills through Emotional Intelligence training, helping the next generation of leaders navigate the evolving landscape of the tech industry. Critical business relationships shape the future, that much has always been true. Customer Success is on the front lines, creating, managing and balancing those critical business relationships through pivotal decisions, difficult and complex conversations and negotiating renewals. By empowering people through Emotional Intelligence, Jenelle is diligently and passionately committed to pouring good back into the people that make it all happen. "I choose to live my life boldly and with courage, because you cannot kill the spirit of the Lionhearted." - JFriday