Jessica Osborn is a global Customer Success leader who believes that when people and businesses are empowered to be their best, incredible things happen. She has built and scaled Customer Success organizations across international markets, helping companies navigate disruption in martech, fintech, health tech and AI while driving retention, expansion and revenue growth. Jessica is known for transforming Customer Success from a cost center into a revenue-generating function, and for turning customer feedback into product strategy that drives market fit and adoption. She has guided self-serve businesses through the shift to sales-led motions and committed contracts, with an emphasis on accurate forecasting and accountability. Equally proud of her impact on people, she has coached 30+ team members into leadership and cross-functional roles. An active voice in the Customer Success, AI and SaaS communities, Jessica shares insights on leveraging AI, monetizing CS, optimizing customer health and aligning CS with product strategy. Outside of work, she is passionate about social impact, particularly initiatives that give children their best chance in life.