As customer success evolves, so does its potential to drive significant revenue growth. In this session, Jess Osborn will explore strategies for transforming your customer success function from a support role to a key revenue generator. Attendees will gain insights on identifying monetization opportunities within CS, such as expansion, upsell, and renewal strategies, and will learn how to set measurable outcomes that align with broader business goals.

In this session 5 unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussion topics will include: 1. Integrating AI and automation whilst maintaining a human-centric approach 2. How the role of CS evolves as your business scales 3. Building a team of resilient CSMs - how to keep morale high when handling disputes 4. People management, underperformance, setting a high-performing culture 5. Embedding a customer-centric mindset across your entire org