Karla Kannan is the Senior Vice President of Customer Experience at BirchStreet Systems. In her role, she leads a team that prioritizes customer needs and goals across different portfolios and verticals. She oversees Birchstreet’s Mexico City office and global user education programs, strategy, and Knowledge Management initiatives. Karla previously managed the Global Project Management Office, focusing on enterprise account management. Before joining BirchStreet, Karla worked in procurement roles at Four Seasons Hotels in different hotel locations. She leverages her hospitality and procurement experience to translate customer requests into strategies that build value propositions. Karla is passionate about giving back to the community and is a mentor in the Catalyst Customer Success coaching program and Roosevelt University's student mentorship initiatives. She has also offered public speaking and leadership sessions for women-led technology and customer success organizations. Originally from Mexico, Karla immigrated to the United States to pursue her B.A. in Marketing and Management. She holds an M.A. in Training and Development from Roosevelt University and is Lean Six Sigma Green Belt Certified by Purdue University. Additionally, Karla is a Customer Success Advisory Board Member at the Success League.