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Keishla
Ceaser-Jones
Managing Director, Partner Success
EAB
Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes. Keishla focuses on building strong engagement and collaboration across teams including product, marketing, sales, implementation, and technical support to drive a cohesive GTM strategy to support partner value realization and growth.
12 February 2025 13:45 - 14:15
Fireside chat: Value realization in CS: Is being nice enough?
Customer success priorities have shifted; it's time for "niceness" to give way to outcomes and value, the real drivers of satisfaction and growth. Join Keishla and Stephanie for this fireside chat as they discuss going beyond "nice" with strategies focused on customer goal alignment, developing team culture to support value realization, and measuring what matters to get to value and ROI.
11 February 2025 12:00 - 12:45
Networking roundtables: Navigating the evolving role of customer success
In this session 5 unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussion topics will include: 1. Integrating AI and automation whilst maintaining a human-centric approach 2. How the role of CS evolves as your business scales 3. Building a team of resilient CSMs - how to keep morale high when handling disputes 4. People management, underperformance, setting a high-performing culture 5. Embedding a customer-centric mindset across your entire org