SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Keishla
Ceaser-Jones
Managing Director, Partner Success
EAB
Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes. Keishla focuses on building strong engagement and collaboration across teams including product, marketing, sales, implementation, and technical support to drive a cohesive GTM strategy to support partner value realization and growth.
Button
25 February 2025 14:45 - 15:00
Chairperson closing remarks
We'll round out a couple of wonderful days at Customer Success Summit Austin with our chairperson's closing remarks.
24 February 2025 11:15 - 11:45
Fireside chat | CS as a revenue generator: Renewal and expansion strategies that work
Join Keishla Ceaser Jones (Managing Director, Partner Success, EAB) and Alex Turkovic (Sr. Director, Customer Experience, Belfry) for an insightful fireside chat dedicated to recasting Customer Success as a core revenue engine. They will dive into proven, high-impact strategies that move CS beyond retention and directly contribute to the bottom line. Attendees will learn how to: - Align Customer Success motions with sales goals to create a seamless revenue lifecycle. - Implement data-driven renewal strategies that ensure high-velocity, predictable retention. - Identify and operationalize high-potential upsell and cross-sell opportunities within the existing customer base. - Quantify CS's financial impact and build a framework that guarantees consistent, profitable growth. Discover the metrics and frameworks required to elevate CS's role as a true revenue generator.
25 February 2025 09:00 - 09:15
Chairperson opening remarks
Welcome to day 2 of the summit. Find a seat next to your new connections and get ready to begin a second fantastic day of learning and networking.