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Keishla
Ceaser-Jones
Managing Director, Partner Success
EAB
Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes. Keishla focuses on building strong engagement and collaboration across teams including product, marketing, sales, implementation, and technical support to drive a cohesive GTM strategy to support partner value realization and growth.
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25 February 2025 14:45 - 15:00
Chairperson closing remarks
We'll round out a couple of wonderful days at Customer Success Summit Austin with our chairperson's closing remarks.
25 February 2025 09:00 - 09:15
Chairperson opening remarks
Welcome to day 2 of the summit. Find a seat next to your new connections and get ready to begin a second fantastic day of learning and networking.
24 February 2025 11:15 - 11:45
Fireside chat | Revenue is the new superpower: How value realization and technology are redefining CS leadership
Join Keishla Ceaser Jones (Managing Director, Partner Success, EAB) and Alex Turkovic (Sr. Director, Customer Experience, Belfry) for an insightful fireside chat dedicated to recasting Customer Success as a core revenue engine. Revenue isn’t just a number, it’s a superpower that drives influence, investment, and career acceleration. In this candid conversation, we’ll explore how Customer Success leaders are leveraging value realization and technology (including AI, automation, and digital platforms) to identify growth opportunities, demonstrate impact, and secure executive visibility. We’ll talk openly about what’s working, what’s hype, and how those who embrace revenue as a core part of their CS strategy are redefining their careers and the future of the profession.