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Keishla
Ceaser-Jones
Managing Director, Partner Success
EAB
Keishla Ceaser-Jones is a customer success leader with over 20 years of sales experience, specializing in sales training and team development. As Managing Director, Partner Success at EAB, she leads a team focused on delivering value to partners and achieving their business goals. With expertise in onboarding, implementation, lifecycle management, and retention, she empowers her success team to drive success for her partners and business outcomes. Keishla focuses on building strong engagement and collaboration across teams including product, marketing, sales, implementation, and technical support to drive a cohesive GTM strategy to support partner value realization and growth.
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24 February 2027 11:30 - 12:15
Roundtable | Choose your priority: value, data, and insight roundtables
Choose the topic closest to what you are working on and dig in with peers. Facilitators keep each table practical and focused on ideas you can use. - Compare approaches with peers working on the same problem - Hear what has and has not worked in other organizations - Leave with a concrete next step for your own team Roundtable topics: 1. Proving your worth: Measuring CS impact beyond vanity metrics 2. AI in CS: Choosing your first three use cases 3. Data you can act on: Building customer insight without losing trust
24 February 2027 10:30 - 11:00
Keynote | Impact first: Why customer outcomes are your growth strategy
Companies that organize around customer outcomes grow faster and retain more. This keynote shows how to move from saying you are customer centric to proving it in the way you plan, prioritize, and measure. This session will help you: - Understand how outcome focused strategy drives retention and expansion - Learn how to align success plans and resources around what customers value - Leave with practical ways to bring customer centricity into daily decisions