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Kinsey
Wheelis
Head of Customer Success
Testrigor
Kinsey Wheelis is the Head of Customer Success at TestRigor, where she leads with a passion for delivering exceptional client outcomes and fostering long-term customer relationships. Known for her strategic vision and hands-on approach, Kinsey excels in optimizing customer success frameworks and driving growth through innovative strategies tailored to meet evolving customer needs. Her expertise in customer success makes her a valuable contributor to industry conversations around effective customer engagement and success management.
11 February 2025 14:45 - 15:30
Panel: Aligning for impact - How CS, sales, and product can drive unified customer experiences
Customer success, sales, and product teams each play pivotal roles in shaping the customer journey, and alignment across these functions is essential for a seamless, impactful experience. Yet, it often remains a challenge. This panel discussion will bring together a lineup of experts to examine how to bridge these functions effectively to create unified, customer-centered strategies that amplify engagement and drive growth. Talking points: - Practical approaches to foster collaboration - Streamlining communication - How to foster a culture of customer-centricity across your org - Aligning goals, metrics, and processes across teams