11 February 2025 14:45 - 15:30
Panel: Aligning for impact - How CS, sales, and product can drive unified customer experiences
Customer success, sales, and product teams each play pivotal roles in shaping the customer journey, and alignment across these functions is essential for a seamless, impactful experience. Yet, it often remains a challenge.
This panel discussion will bring together a lineup of experts to examine how to bridge these functions effectively to create unified, customer-centered strategies that amplify engagement and drive growth.
Talking points:
- Practical approaches to foster collaboration
- Streamlining communication
- How to foster a culture of customer-centricity across your org
- Aligning goals, metrics, and processes across teams