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Kyle
Watts
Senior Director of Customer Success
Cisco
As a Customer Success Leader, Kyle has transformed the industry with his visionary approach. His strategic expertise has shaped operations that deliver both personalized service and scalable impact. Leading with a results-oriented mindset, Kyle focuses on operational excellence and the development of a powerhouse team of customer-centric professionals. His leadership has significantly increased customer lifetime value, as reflected in heightened product usage, improved satisfaction, and stronger forward-looking health indicators. Dedicated to fostering a culture of distinction and accountability, Kyle is recognized for his collaborative achievements with colleagues, customers, and stakeholders—driving substantial and lasting business success.
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25 February 2025 13:30 - 14:15
Panel | From hiring to scaling: Creating CS teams that deliver results
Building a Customer Success team that consistently drives results requires more than just hiring the right people—it demands strategy, process, and ongoing optimization. This panel brings together CS leaders to share practical insights on creating teams that deliver impact from day one and scale effectively as your organization grows. Key discussion points include: - Strategies for hiring and retaining top CS talent. - Approaches to scaling teams efficiently without losing quality or customer focus. - Tools, metrics, and processes that drive high team performance. - Real-world lessons from leaders who have built CS teams that consistently deliver measurable results.