Lane Holt is a recognized industry leader in scaling Customer Success functions and driving digital engagement strategies. As the Director of Strategic Growth Initiatives at Constant Contact, she is transforming how Constant Contact supports SMBs to leverage digital marketing to grow and thrive. Prior to this, she designed, implemented, and scaled Digital Success at Gainsight, setting new industry benchmarks for customer engagement. With a wealth of experience, she has shared her expertise at Pulse Conferences, TSIA, Customer Success Summit, and numerous private equity and industry events. Driven by the belief that “a rising tide lifts all boats,” Lane is passionate about empowering businesses and individuals to achieve their goals through strategic customer success initiatives. Outside of work, she’s a mom to two active kids, an avid runner, and a dedicated home baker—because nothing beats the smell of fresh-baked bread!