Missie Dunham is a pioneering force in Customer Success, recognized for driving scaled success strategies, digital transformation, and industry-leading CS education. With two decades in the SaaS and Cloud Collaboration industry, Missie has led groundbreaking initiatives that redefine how businesses empower customers, optimize engagement, and drive retention at scale. As Senior Director of Customer Success at Constant Contact, Missie is at the forefront of exploring AI’s potential to enhance digital customer success—merging automation with human expertise to create seamless, high-impact customer experiences. Passionate about innovation and transformation, Missie partners cross-functionally to explore how AI can reshape the CS landscape, ensuring teams stay ahead of evolving customer needs. Fueled by a vision to shape the future of customer success, Missie continues to push the boundaries of what’s possible—bridging the gap between technology and human connection to shape the next era of customer engagement at scale.