Nora O’Leary-Roseberry is a Customer Success leader focused on building scalable, digital-led CS motions for B2B SaaS organizations. She currently leads digital and unmanaged Customer Success, including onboarding, pooled services and scaled programs, with a focus on driving outcomes across large customer bases without scaling headcount. Her work spans designing digital-first operating models, modernizing Voice of Customer and NPS programs, and helping CS teams make grounded decisions about technology, data, and AI. She brings a practitioner’s perspective on evaluating CS platforms, improving signal quality, and translating customer insight into action across Product, Sales, and CS. Nora is passionate about practical frameworks over theory, and sharing what actually works - including tradeoffs, lessons learned, and common pitfalls - from the operator seat.