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Sheena
Patel
Head of Customer Success & Solutions Engineering
Allegion
Sheena is a seasoned professional with over 12 years of experience, most recently focused on B2B SaaS, IoT platforms, and connected devices. Her career spans diverse industries—including Smart Home, Secure Access, Identity & Access Management, Education, and Law Enforcement—providing her with a broad perspective and a strong technical foundation. She has built and led high-performing solutions engineering teams from the ground up, creating scalable processes, fostering thriving team cultures, and delivering exceptional customer experiences. Known for her drive, collaboration, and adaptability, Sheena excels in dynamic environments where curiosity and problem-solving are central to success.
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25 February 2025 13:30 - 14:15
Panel | From hiring to scaling: Creating CS teams that deliver results
Building a Customer Success team that consistently drives results requires more than just hiring the right people—it demands strategy, process, and ongoing optimization. This panel brings together CS leaders to share practical insights on creating teams that deliver impact from day one and scale effectively as your organization grows. Key discussion points include: - Strategies for hiring and retaining top CS talent. - Approaches to scaling teams efficiently without losing quality or customer focus. - Tools, metrics, and processes that drive high team performance. - Real-world lessons from leaders who have built CS teams that consistently deliver measurable results.