Name: Sofia Covarrubias | Customer Success Festival | Austin
Start: 2025-02-11T06:00:00.000Z
End: 2025-02-12T06:00:00.000Z
Location: Hilton Austin

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Sofia

Covarrubias

Director of Customer Experience

Xurrent

A unique professional with a background in customer success, product management, marketing, and sales in SaaS and consumer technologies. Talented in program development, change management, strategic planning, customer journey, marketing and communication plans, go-to-market, and public speaking.

11 February 2025 13:45 - 14:15

Fireside chat: Gaining C-suite buy-in for customer success as a company-wide priority

This fireside chat will explore proven strategies for securing critical C-suite support to embed customer success as a core responsibility across your organization. Learn how to communicate the value of customer success to executive stakeholders, demonstrate its impact on growth, and position CS as essential to achieving broader business goals. Transform your CS functions impact with cross-functional alignment and a company-wide culture of customer success that drives engagement, loyalty, and long-term success.