In healthcare technology, renewals don't come from logins and adoption dashboards. They come from proving that a platform helped a health system lower cost, close care gaps and succeed in value-based contracts. In this session, Srinivas Potla shares how he's built customer success around those clinical and financial outcomes across large provider and payer deployments, including putting AI agents into live clinical and operational workflows. He'll cover how to connect CS metrics to the numbers health system executives actually report on, how to get from go-live to measurable value faster, what it takes to move AI from pilot to everyday use, and what other industries can borrow from healthcare's outcomes-driven approach. Audience takeaways: - How to tie customer health scores to the outcomes your customers' executives are measured on, not just product usage - A practical playbook for shortening time to value in long, complex enterprise implementations - What it takes to get AI agents adopted and delivering value in healthcare workflows, from frontline trust to measurable ROI - How to turn proven outcomes into renewals, expansion and executive sponsorship - Why healthcare's outcomes-based model is a useful preview for customer success in other industries