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Stephanie
Workman-Bolden
SVP, Partner Success
Discovery Education
Stephanie Workman-Bolden is a seasoned professional with 17 years of extensive experience in customer relations and leadership roles in the education technology space. As the Sr. Vice President of Partner Success at Discovery Education, she leads a Partner Success organization that is responsible for nurturing the customer journey and developing a growth strategy. With a proven track record of driving customer success initiatives, Stephanie consistently delivers exceptional results by implementing innovative solutions to enhance the customer experience. She believes leading with empathy is the cornerstone of effective leadership and ensures that the customer is the center of every interaction.
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24 February 2027 11:30 - 12:15
Roundtable | Choose your priority: value, data, and insight roundtables
Choose the topic closest to what you are working on and dig in with peers. Facilitators keep each table practical and focused on ideas you can use. - Compare approaches with peers working on the same problem - Hear what has and has not worked in other organizations - Leave with a concrete next step for your own team Roundtable topics: 1. Proving your worth: Measuring CS impact beyond vanity metrics 2. AI in CS: Choosing your first three use cases 3. Data you can act on: Building customer insight without losing trust
24 February 2027 10:30 - 11:00
Keynote | Impact first: Why customer outcomes are your growth strategy
Companies that organize around customer outcomes grow faster and retain more. This keynote shows how to move from saying you are customer centric to proving it in the way you plan, prioritize, and measure. This session will help you: - Understand how outcome focused strategy drives retention and expansion - Learn how to align success plans and resources around what customers value - Leave with practical ways to bring customer centricity into daily decisions