12 February 2025 13:45 - 14:15
Fireside chat: Value realization in CS: Is being nice enough?
Customer success priorities have shifted; it's time for "niceness" to give way to outcomes and value, the real drivers of satisfaction and growth.
Join Keishla and Stephanie for this fireside chat as they discuss going beyond "nice" with strategies focused on customer goal alignment, developing team culture to support value realization, and measuring what matters to get to value and ROI.