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Stephanie
Workman-Bolden
VP, Partner Success
Discovery Education
Stephanie Workman-Bolden is a seasoned professional with 17 years of extensive experience in customer relations and leadership roles in the education technology space. As the Vice President of Partner Success at Discovery Education, she leads a Partner Success organization that is responsible for nurturing the customer journey and developing a growth strategy. With a proven track record of driving customer success initiatives, Stephanie consistently delivers exceptional results by implementing innovative solutions to enhance the customer experience. She believes leading with empathy is the cornerstone of effective leadership and ensures that the customer is the center of every interaction.
12 February 2025 13:45 - 14:15
Fireside chat: Value realization in CS: Is being nice enough?
Customer success priorities have shifted; it's time for "niceness" to give way to outcomes and value, the real drivers of satisfaction and growth. Join Keishla and Stephanie for this fireside chat as they discuss going beyond "nice" with strategies focused on customer goal alignment, developing team culture to support value realization, and measuring what matters to get to value and ROI.