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Swati
Dora
Associate Director Client Success
Prolifics
Swati is an innovative technology leader and problem-solver who thrives on tackling complex customer challenges through modern, scalable enterprise solutions. As an Associate Director at Prolifics, she drives digital strategy and client success across global teams in the USA, UK, India, and the Philippines. With a rich background spanning design, leadership, and mentorship, Swati has led initiatives delivering multimillion-dollar savings while fostering collaboration and growth within her teams. Known for balancing creativity with practicality, she is passionate about creating meaningful business impact and elevating customer experiences through technology.
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24 February 2025 16:15 - 17:00
Panel | How CS teams are winning with AI (tactics you can actually steal)
AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.