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Vicky
Ascencio
Head of Customer Success
AutoRABIT
Vicky is a collaborative leader celebrated for her expertise in driving transformation, change, and growth through strategic planning, business analytics, and data-driven decision-making. Known for her analytical problem-solving, she brings thought leadership that unlocks innovation, advances product vision, and elevates the client experience. Vicky is a perceptive and persuasive communicator who excels in building rapport across cultures, fostering collaborative relationships, and uniting teams around shared objectives. Her strategic insight and people-centric approach make her a dynamic force in any organization focused on growth and impactful change.
11 February 2025 14:45 - 15:30
Panel: Aligning for impact - How CS, sales, and product can drive unified customer experiences
Customer success, sales, and product teams each play pivotal roles in shaping the customer journey, and alignment across these functions is essential for a seamless, impactful experience. Yet, it often remains a challenge. This panel discussion will bring together a lineup of experts to examine how to bridge these functions effectively to create unified, customer-centered strategies that amplify engagement and drive growth. Talking points: - Practical approaches to foster collaboration - Streamlining communication - How to foster a culture of customer-centricity across your org - Aligning goals, metrics, and processes across teams
12 February 2025 14:15 - 14:45
Navigating new beginnings: CS strategy implementation when joining a new team
This session will explore the essential steps for successfully implementing a customer success strategy when joining a new team. Attendees will learn how to assess the current state of customer success initiatives, identify key stakeholders, and align strategies with organizational goals. Discover best practices for fostering collaboration, building trust, and gaining buy-in from team members and leadership.