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Zainab
Iqtidar
Manager, Customer Success - Americas
Kahoot!
Zainab Iqtidar is a customer success leader with over 13 years of experience driving business outcomes for SaaS organizations. With expertise in business operations and instructional design, she transforms customer success strategies into scalable solutions that deliver value. Zainab excels in building collaborative relationships, developing impactful education programs, and driving platform adoption. A passionate advocate for customer-led product development, she focuses on creating engaging learning experiences and delivering consistent success for customers and organizations alike.
12 February 2025 14:45 - 15:15
Engage, Educate, Empower: Scaling Customer Education for Impactful Results
Customer education doesn’t have to be dull or ineffective. In this session, we’ll explore how to transform traditional training into dynamic, engaging experiences that drive adoption and empower users. Discover strategies for creating scalable education programs that meet diverse customer needs while maintaining quality and impact. From leveraging immersive learning techniques to aligning education goals with business outcomes, this session offers actionable insights for elevating your customer success strategy. Join us to learn how to make customer education a powerful tool for driving engagement, satisfaction, and long-term success at scale.