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Event starts in:
70

days :

22

: hours :

1

minutes

47

until early bird prices end

October 27 & 28, 2026
The Westin Boston Seaport District
425 Summer Street
Boston

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the agenda

Your ticket provides Access All Areas to both Customer Success Summit and AI for Customer Support Summit. Use the tag toggle to view the AI for Customer Support Summit track.

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What's on
October 27
October 28
October 27
October 27
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Customer Success Summit - main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
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09:15
Customer Success Summit - main stage
Elevating CS: Driving value realization with executive engagement & EBRs
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09:45
Customer Success Summit - main stage
How customer success teams are moving faster with AI
Marty Kausas, Co-Founder & CEO, Pylon
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10:15
Customer Success Summit - main stage
The Churn playbook: Proactive mitigation strategies when customers cut budgets
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10:45
Exhibition & networking
Coffee break
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11:15
Customer Success Summit - main stage
From idea to impact: Using AI-powered internal tools to accelerate revenue growth
Jamie Wernet, Senior Director, Enterprise Success and Services, Greenhouse Software
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11:45
Customer Success Summit - main stage
Panel | Building CS teams that scale: Talent strategies for the next era
Emma McHugh, Director of Customer Success US, TechWolf
Kimberly Ayala, Director of Customer Success, Akeneo
Stephanie Tropea, Director, Enterprise Customer Success, East & Canada, Box
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12:30
Exhibition & networking
Lunch
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13:30
Customer Success Summit - main stage
Panel | Consistency without rigidity: Standardizing Customer Success in a growing organization
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14:15
Customer Success Summit - main stage
Roundtable discussions : The four customer success archetypes
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15:00
Exhibition & networking
Coffee break
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15:30
Customer Success Summit - main stage
From fear and uncertainty to confidence and opportunity in the age of AI
Frank Murphy, Director, Customer Success, Cisco
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16:00
Customer Success Summit - main stage
Fireside chat | To charge or not to charge? Monetizing success & premium tiers
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16:30
Customer Success Summit - main stage
Bridging the insight gap: Building an AI agent to scale real-time VoC
Anton Lisnychyi, Global Head of Customer Success, Numerix
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17:00
Customer Success Summit - main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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October 28
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Success Summit - main stage
From data to decisions: Building predictive health scores that actually drive action
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09:45
Customer Success Summit - main stage
Panel | Success starts at the top: The importance of leadership and culture in driving CS
Molly Bruttomesso, Vice President Client Services & Media Strategy, Kargo
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10:30
Exhibition & networking
Coffee break
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11:00
Customer Success Summit - main stage
Fireside chat | Frictionless handoffs: Aligning sales & CX for day-1 success
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11:30
Customer Success Summit - main stage
Community-led CS: Leveraging peer networks to drive self-serve adoption
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12:00
Customer Success Summit - main stage
Roundtable discussions: AI in customer success
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12:45
Exhibition & networking
Lunch
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13:45
Customer Success Summit - main stage
Aligning customer success with the Go-to-Market engine
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14:15
Customer Success Summit - main stage
CS math: Balancing cost-to-serve with NRR
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14:45
Customer Success Summit - main stage
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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Early bird tickets

are live and limited

We're bringing together brightest minds in customer success for two days of unrivalled learning, and discussion so you can:

- Augment your team's capacity to drive revenue expansion.

- Leverage the latest AI and automation tech to future-proof your CS function.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Boston
October 27 & 28, 2026

Save $300 today

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