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Event starts in:
253

days :

14

: hours :

39

minutes

59

until early bird prices end

October 28 & 29, 2026
Boston

View the
2025 agenda

Your ticket provides Access All Areas to both Customer Success Summit and AI for Customer Support Summit. Use the tag toggle to view the AI for Customer Support Summit track.

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What's on
Customer Success Summit - main stage
Exhibition & networking
October 29
October 30
October 29
October 29
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Customer Success Summit - main stage
Chairperson opening remarks
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09:15
Customer Success Summit - main stage
Churn-proof your base: How CSAT and NPS inform renewal risk analysis
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09:45
Customer Success Summit - main stage
How AI agents are reshaping CS workflows
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10:15
Customer Success Summit - main stage
The downsell done right: Preserving revenue and relationships when budgets shrink
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10:45
Exhibition & networking
Coffee break
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11:15
Customer Success Summit - main stage
Using AI, agents and maths to scale CS - Learnings from the field
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11:15
Customer Success Summit - main stage
Breakout workshop - Back to the future: Building an AI support system for simplicity, speed, and empathy
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11:45
Customer Success Summit - main stage
Panel discussion - The cross-functional approach: Aligning product, support, and CS from day one
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12:30
Exhibition & networking
Lunch
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13:30
Customer Success Summit - main stage
Interactive roundtable discussions
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14:15
Customer Success Summit - main stage
Amplify your customers' voice to maximize their value and your NRR
Art Dirik, Head of Customer Success, InterSystems
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14:15
Customer Success Summit - main stage
Breakout Workshop - Road to CX 2028: Shaping the Future of Customer Experience
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14:30
Customer Success Summit - main stage
Panel - The end of customer success vs support: How AI is driving the unified customer team
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15:15
Exhibition & networking
Coffee break
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15:45
Customer Success Summit - main stage
The art of getting there: Mastering in-person client meetings
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16:15
Customer Success Summit - main stage
First 30 days: Designing an onboarding journey that drives long-term engagement.
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16:45
Customer Success Summit - main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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October 30
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit - main stage
Chairperson opening remarks
See the details
09:15
Customer Success Summit - main stage
The customer marketing pivot: Strategy to drive customer success at scale
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09:45
Customer Success Summit - main stage
Panel discussion - AI in 2025: What’s real, what’s hype, and what’s next for CS
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10:30
Exhibition & networking
Coffee break
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11:00
Customer Success Summit - main stage
Stopping churn where it starts: The first 90 days
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11:30
Customer Success Summit - main stage
Fireside chat - The value realization revolution: Making CS a strategic partner
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12:00
Customer Success Summit - main stage
Interactive roundtable discussions: Tackling your biggest customer success pain points
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12:45
Exhibition & networking
Lunch
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13:45
Customer Success Summit - main stage
Panel discussion - Speaking CEO: How to translate the value of CS to the C-suite
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14:45
Customer Success Summit - main stage
Fireside chat - The monetization mindset: Transforming CS into a revenue-driving function
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15:00
Customer Success Summit - main stage
Chairperson closing remarks
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Early bird tickets

are live and limited

We're bringing together brightest minds in customer success for two days of unrivalled learning, and discussion so you can:

- Augment your team's capacity to drive revenue expansion.

- Leverage the latest AI and automation tech to future-proof your CS function.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Boston
October 28 & 29, 2026

Save $300 today

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