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Watch OnDemand

October 28 & 29, 2026
The Westin Copley Place
10 Huntington Ave
Boston

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A snapshot of

our speakers...

Sam
Morovati
Director, Customer Success
Slack
Jamie
Self
Vice President, Customer & Partner Success
Constant Contact
Frank
Murphy
Director, Customer Success
Cisco
Kimberly
Ayala
Director of Customer Success, North & South America
Akeneo
Jitesh
Gandhi
Customer Success Director
Microsoft
Missie
Dunham
Sr. Director, Customer Success
Constant Contact
Mathew
Wisniewski
Director, Customer Success
IDC
Christine
Boermeester
Senior Director of Customer Success
Deltek
Carl
Lenocker
Senior Customer Success Executive
Splunk
Christina
Dulude
Director, Customer Success Solutions
Imprivata
Noman
Khan
Former VP, Global Services & Customer Success
Imperva
Rob
Zambito
Customer Success Leader
Bala
Nair
VP, Global Services
Akamai
Chrissie
Cronin
Director, Strategic Customer Success
Vanta
Jared
Collins
Sr Director, Customer Success
Dell Technologies
Erinn
Mallory Kolp
Learning Leader, Customer Success
LinkedIn
Jennifer
Roderick
VP, Global Customer Success
Recurly
Art
Dirik
Head of Customer Success
InterSystems
Justin
Hester
Vice President of Customer Value, Insights, & Industries
Cognite
Tracy
Rubin
Former Senior Director, Customer Success
Carta
Jaime
Winslow
Sr Director, Customer Success
Deltek
Nick
Maugeri
Sr Director, Customer Success
Elise AI
Dannah
Barnett Vaughan
Principal of Customer Success
Silverline Solutions
Trevor
Martin
Director, Customer Operations
BigTinCan
Hannah
Wheeldon
Principal CSM
Recurly
Gozde
Gorce
Senior GTM Lead
Apollo.io
Kate
Neal
Senior Director of Customer Success
Gainsight
Simon
Rohrbach
Co-Founder & CEO
Plain
Alok
Shukla
Founder & CEO
FunnelStory
Niraj
Rout
CEO & Co-founder
Hiver
Doron
Pryluk
Chief Operating Officer
Quack AI
Megan
O'Donoghue
VP, Global Support
Bazaarvoice
Matt
Farineau
Director, Global Support
Acquia
Fariha
Chaudry
Former Head of LillyDirect Customer Support
Eli Lilly & Co.
Tuan
Ho
CEO & Co-founder
The Point AI
Hannah
Gonzalez
Support & Revenue Operations Manager
NoFraud
Rachel
Switchenko
VP, Customer Service & Underwriting
Plymouth Rock Assurance
Steve
Fiore
Former Sr Director, Customer Success
Teradata
David
Doyle
Sr Director, Head of Support
ClickUp
Raymond
Otero
Director, Global Customer Experience (GCX) - Strategic Programs
Microsoft
Ben
Nachmani
Head of Partnerships
Ask-AI
Sarah
Baker
Sr Director, Customer Experience
TodayTix
Kevin
Gentry
Director of Product Engagement, Voice of the Customer
Attentive
Derek
Nielsen
Sr. Customer Success Architect - Success at Scale
GitHub
George
Sullivan
Global CX Strategy and Ops
Clio
Cassem
Chebbani
Senior Manager, Technical Support
Snyk
Jonathan
Corbin
Founder & CEO
Maven AGI
Jake
Mahon
Director, Customer Technology
Netwrix Corporation

Watch the summit

OnDemand

The brightest minds in customer success came together for for two days of unrivalled learning, and discussion. Catch up on all the sessions so you can:

- Elevate your team's capability to drive revenue expansion.

- Leverage the latest AI and automation tech to future-proof your CS function.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Boston
October 29 & 30, 2025

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