Name: Alok Shukla | Customer Success Summit | Boston
Start: 2025-10-29T04:00:00.000Z
End: 2025-10-30T04:00:00.000Z
Location: The Westin Copley Place

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Alok

Shukla

Founder & CEO

FunnelStory

Alok Shukla is the founder of FunnelStory with over 20 years of experience in product management, customer success, and engineering. Before founding FunnelStory in 2022 with Preetam Jinka and Arun Balakrishnan, Alok held positions at leading cybersecurity companies, including McAfee, Imperva, and ShiftLeft. FunnelStory is an AI-first revenue platform for sales and customer success professionals.

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29 October 2025 11:15 - 11:45

Using AI, agents and maths to scale CS - Learnings from the field

Discover how to use Agentic AI, Gen AI, ML, process mining, and classical mathematics to scale CS, & predict churn and expansion 3–9 months in advance. Learn how unstructured data like conversations and notes reveal hidden risk signals and how a hyperdense intelligence graph drives powerful revenue outcomes. Bonus Session - A live discussion with Trevor Martin, CS Ops Head at BigTinCan, on how forward risk prediction (based on agentic AI) can simultaneously improve NRR, while scaling CS productivity.