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Bala
Nair
VP, Customer Success
Akamai
Bala Nair has a background in technical engineering and over 15 years in service delivery and customer success. Previously at AOL and Microsoft, he has been with Akamai Technologies for nearly 20 years in various roles. Currently, as the VP of Customer Success at Akamai Technologies, Bala is accountable for defining and executing the strategy to retain and grow revenue and directly responsible for the service revenue base, which currently is over $500 Million. The portfolio covers Technical advisory, Professional services, consulting, account management & support delivery management.
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29 October 2025 13:30 - 14:00
Fireside chat - The monetization mindset: Transforming CS into a revenue-driving function
This fireside chat explores how Customer Success teams are evolving from cost centers to powerful revenue engines. With the right mindset and strategies, CS can unlock new growth opportunities through renewals, expansions, and monetization of value delivered. Our conversation will dig into the practical steps leaders have taken to embed revenue accountability into their CS functions, covering how to identify monetization moments, partner with sales and finance, and build programs that directly impact the bottom line. Attendees will gain fresh perspectives on shifting CS culture toward revenue generation and walk away with actionable insights to drive measurable business impact through Customer Success.