SpeakersAgendaWhy attend?PartnersVenue
Locations ▼
Text here
Text here

Request to partner

Register

October 03 & 04, 2024
The Westin Copley Place
10 Huntington Ave
Boston

Agenda

Join us a we unveil the future of customer success with a jam-packed two days of groundbreaking keynotes, breakouts and panel discussions. Full 2024 agenda coming soon.

Sponsor

Download brochure

Print agenda

October 3
October 4
October 3
October 3
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
11 steps to a seamless sales handoff
See the details
09:45
Main stage
Panel discussion: driving success with strategic partnerships within your organization
See the details
11:00
Main stage
Leveling up your CSMs: tactics to become more strategic and build long-term customer relationships
See the details
11:30
Main stage
Leveraging onboarding to drive customer success
See the details
12:00
Main stage
Unleashing the power of digital customer success: strategies for driving impact in B2B software companies
See the details
13:30
Main stage
Interactive roundtable discussions: the art of scaling global customer success teams
See the details
14:30
Main stage
Customer experience in times of crisis: resilience, resolution, and reputation management
See the details
15:30
Main stage
Panel: Leveraging post-sales support and CRM systems to deliver exceptional customer experiences
See the details
16:30
Main stage
Chairperson closing remarks
See the details
17:00
Main stage
Happy hour sponsored by Customer Success Collective
See the details
October 4
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Driving ROI and customer accountability for success
See the details
09:45
Main stage
From adversaries to advocates: How to drive cross-functional alignment
See the details
10:15
Main stage
Interactive roundtable discussions
See the details
11:30
Main stage
The customer in the driver’s seat: optimize CX through freedom of choice
See the details
12:00
Main stage
From implementation to loyalty: a journey through empathic customer success
See the details
13:45
Main stage
Panel: Navigating customer success in a sales-led vs product-led company
See the details
14:30
Main stage
Commercialising customer success: embracing the role of advocacy and revenue generation
See the details
15:00
Main stage
Multithreading across stakeholders: Best practices for CSMs
See the details
15:30
Main stage
Chairperson closing remarks
See the details

Useful links

Summit series

Contact us

made with Acara

Join the conversation