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Event starts in:
73

days :

16

: hours :

55

minutes

7

until early bird prices end

October 27 & 28, 2026
The Westin Boston Seaport District
425 Summer Street
Boston

Agenda
at a glance

Your ticket provides Access All Areas to both Customer Success Summit and AI for Customer Support Summit. Use the tag toggle to view the AI for Customer Support Summit track.

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October 27 & 28, 2026
The Westin Boston Seaport District
Boston

Agenda

at a glance

Agenda
at a glance

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Testimonials
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Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.

Value realization

Product Marketing Manager

Harness the power of AI. Discover how to balance increasing automation while maintaining a human-centric CS strategy.

Emerging technology

Product Marketing Manager

Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.

Cross-functional collaboration

Product Marketing Manager

Testimonials
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Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.

Customer-centricity

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

Early bird tickets

are live and limited

We're bringing together brightest minds in customer success for two days of unrivalled learning, and discussion so you can:

- Augment your team's capacity to drive revenue expansion.

- Leverage the latest AI and automation tech to future-proof your CS function.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Boston
October 27 & 28, 2026

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