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Event starts in:
4

days :

11

: hours :

26

minutes

35

until summit doors open

October 27 & 28, 2026
The Westin Boston Seaport District
425 Summer Street
Boston

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the agenda

Equip yourself with the strategies and leadership insights needed to thrive in the future of Customer Success.

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What's on
Workshop
networking
Customer Success Summit
Exhibition & networking
Workshop room
October 27
October 28
October 27
October 27
08:00
Exhibition & networking
Registration & welcome breakfast
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09:00
Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
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09:15
Customer Success Summit
Customer Success: The moat against SaaSpocalypsis
Anton Lisnychyi, Global Head of Customer Success, Numerix
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09:45
Customer Success Summit
How customer success teams stay proactive when customer context lives everywhere
Danielle Buis, Customer Success, Pylon
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10:15
Customer Success Summit
Leading CS teams through mergers, acquisitions and everything in between
Jessica Oey, SVP, Partnerships & Customer Success, For The Record (FTR)
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10:45
Exhibition & networking
Coffee break
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11:15
Customer Success Summit
Panel | Building CS teams that scale: Talent strategies for the next era
Emma McHugh, Director of Customer Success US, TechWolf
Kimberly Ayala, Director of Customer Success, Akeneo
Stephanie Tropea, Director, Enterprise Customer Success, East & Canada, Box
Marissa Henderson, Director, Strategic Customer Success, Okta
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11:15
Workshop room
When demand spikes: Protecting quality at peak with People + AI
Julie Anderson, VP of Global CX Solutions and Strategy, Foundever
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Workshop
12:00
Customer Success Summit
Stand up, sit down: The CS-leadership lightning debate
Rob Zambito, Customer Success Leader
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12:15
Customer Success Summit
From fear and uncertainty to confidence and opportunity in the age of AI
Frank Murphy, Director, Customer Success, Cisco
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12:45
Exhibition & networking
Lunch
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13:45
Customer Success Summit
From idea to impact: Using AI-powered internal tools to accelerate revenue growth
Jamie Wernet, VP, Customer Success, Forerunner
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14:15
Customer Success Summit
Workshop | Stay relevant or get left behind: Position yourself for the future of customer success
Kimberly Ayala, Director of Customer Success, Akeneo
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Workshop
15:00
Exhibition & networking
Coffee break
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15:30
Customer Success Summit
Success, upgraded: Standing up customer success in an established company
Stewart Stropp, Vice President, Customer Success - OEM Solutions, JD Power
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16:00
Customer Success Summit
Panel | Success starts at the top: The importance of leadership and culture in driving CS
Maya Calabrese, Head of Customer Experience, Supply Wisdom
Sarah Grob, Vice President of Customer Success, Mastercard
Mike Tarentino, Vice President, Customer Advisory, Matillion
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17:00
Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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October 28
08:00
Exhibition & networking
Registration & welcome breakfast
See the details
09:00
Customer Success Summit
Chairperson opening remarks
Rob Zambito, Customer Success Leader
See the details
09:15
Customer Success Summit
Internal advocacy: Why backing your CS team to executives will improve CX
Justin Hester, Vice President of Customer Value, Insights, & Industries, Cognite
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09:45
Customer Success Summit
Fireside chat | Frictionless handoffs: Aligning sales & CX for day-1 success
Nicole Lokey, VP, Customer Success, Signal AI
Bob Sohigian, Senior SDR Onboarding Manager, Oracle
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10:15
Customer Success Summit
The four customer success archetypes
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networking
10:30
Exhibition & networking
Coffee break
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11:15
Customer Success Summit
Panel | Consistency without rigidity: Standardizing Customer Success in a growing organization
Eleanora White, SVP Customer Success & Operations, US, Harri
Dolphy Fernandes, Head of Customer Success R&D / Director of Technology
Takford Mau, Vice President, Client Enablement and Digital Success, ModMed
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12:00
Customer Success Summit
Roundtable discussions: AI in customer success
Eleni Vorvis, Vice President, Customer Success, CoachEm
Steve Fiore, Former Sr Director, Customer Success, Teradata
Rachel Askin, Head of Customer Success, Balena
Jairo Gomez Tellez, VP, Customer Success, Andesite
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12:45
Exhibition & networking
Lunch
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13:45
Customer Success Summit
Know your walk-away: Using BATNA and MBL to win renewal negotiations
Dannah Barnett Vaughan, Director, Customer Success, Silverline Solutions
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14:15
Customer Success Summit
Chairperson closing remarks
Rob Zambito, Customer Success Leader
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Get your ticket

for the summit

Customer Success is evolving faster than ever. Join the people leading that change and discover how to:

- Scale customer impact with smarter strategies, streamlined operations, and AI-powered workflows.

- Drive sustainable growth through proactive retention, expansion, and customer value creation.

- Secure customer success a permanent seat at the executive table by demonstrating strategic business impact.

Boston
October 27 & 28, 2026

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