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Event starts in:
173

days :

4

: hours :

36

minutes

28

until the event

October 29 & 30, 2025
The Westin Copley Place
10 Huntington Ave
Boston

View the 2024
agenda

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What's on
October 29
October 30
October 29
October 29
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Launching customer success for unique products: Strategies for entering and succeeding in new markets
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09:45
Main stage
Mapping success: Key metrics for every stage of the customer journey
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10:45
Main stage
Fireside chat: The customer value assurance journey - from kickoff to renewal
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11:15
Main stage
Executive sponsorship: A game changer for enterprise customer success
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11:45
Main stage
Interactive roundtable discussion: Strategies for effective customer onboarding
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13:30
Main stage
Panel discussion: The human touch - personalization and empathy in customer success
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14:15
Main stage
Leading CS transformation with a remote team
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15:15
Main stage
The comeback of professional services: Driving value in modern SaaS and CS
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15:45
Main stage
Panel discussion: Data-driven success - leveraging analytics to enhance customer journeys
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16:30
Main stage
Chairperson closing remarks
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17:00
Main stage
Happy hour sponsored by Customer Success Festival
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October 30
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Strategic OKRs: Positioning customer success to drive net retention
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09:45
Main stage
Fireside chat: The great debate - harmonizing sales and customer success for long-term growth
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10:45
Main stage
Transforming customer success in experience-driven industries
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11:15
Main stage
Proactive customer success: Transforming reactive approaches with KPIs
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11:45
Main stage
Interactive roundtable discussions: A deep dive into churn management
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13:30
Main stage
Panel discussion: Cultivating talent - building and upskilling your customer success team
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14:15
Main stage
Chairperson closing remarks
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Get tickets for this years summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

Boston
October 29-30, 2025

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