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Cassem
Chebbani
Senior Manager, Technical Support
Snyk
Cassem is a Senior Leader passionate about building world-class SaaS Support organizations. For over a decade, he's leveraged a customer-centric and Agile approach to design strategies that deliver exceptional experiences and measurable improvements across all industry verticals. He excels at collaborating across Product, Engineering, and Marketing to ensure support is a key differentiator for successful product launches and overall growth.
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29 October 2025 10:15 - 10:45
Cutting through the hype: How Snyk has identified ROI-positive use cases with AI
Customer Support teams today are under immense pressure to use AI to resolve tickets faster, minimize customer touch points, and create genuinely delightful customer experiences. In this session, Ask-AI’s Head of Partnerships, Ben Nachmani, will discuss how leading SaaS companies are starting their Enterprise AI journey in Customer Support and launching ROI-positive use-cases in weeks (not months). By the end of this session, you’ll have a clear sense of: • The latest advancements in AI for Customer Support teams • How a unified tech stack can uncover deeper customer insights • A proven process for rolling out AI for your Support team in 30 days • Practical and immediately actionable AI use cases for your Support team • Watch-outs and pitfalls to avoid Recently shortlisted by the CSC for AI Innovation of the Year, Ask-AI’s Enterprise AI platform is powered by Google Gemini and integrates seamlessly with Google Cloud and 100+ other software tools.