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Chrissie
Cronin
Director, Strategic Customer Success
Vanta
Chrissie is the Director of Strategic Customer Success at Vanta, where she partners with enterprise customers to drive adoption, retention, and expansion of Vanta’s trust management platform. She has extensive experience building high-performing teams and aligning post-sale strategies to deliver strong business outcomes. Previously, she held senior leadership roles at high-growth SaaS companies including Mutiny, 6sense, and Drift. At Mutiny, she led the entire post-sale experience across Customer Success, Support, and Technical Services. At 6sense, she managed the company’s largest Customer Success segment and launched initiatives to identify and overcome renewal risks. Overall, Chrissie's career reflects her passion for customer advocacy, operational excellence, and empowering teams to drive growth.
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30 October 2025 11:30 - 12:00
Fireside chat - The value realization revolution: Making CS a strategic partner
The future of CS belongs to those who can prove and scale value realization. This fireside chat brings together Justin Hester, Vice President of Customer Value, Insights, & Industries at Cognite, and Chrissie Cronin, Director of Strategic Customer Success at Vanta, to discuss a cross-functional approach to value that places Customer Success at the heart of the process. Justin and Chrissie will delve into the best methodologies and processes for integrating value realization throughout the entire customer journey. They'll explore how to make this approach scalable, teaching you how to listen for value in every interaction and translate that qualitative feedback into tangible financial P&L impact. The discussion will also tackle the most difficult conversations: how to address situations when your software hasn't fully lived up to its promise. And equip you with the skills to turn these challenges into opportunities for growth and trust.