Chrissie Cronin is Head of Upmarket Customer Success at Vanta, where she is shaping the company’s strategy for how enterprise and global customers achieve security and compliance at scale. She focuses on building models that drive long-term partnerships, strengthen executive alignment, and position Customer Success as a true growth lever. Before Vanta, Chrissie led Customer Success and Experience teams at Mutiny, 6sense, Drift, and Bynder, guiding each through critical scaling phases. Her approach centers on defining customer journeys, creating repeatable frameworks, and aligning post-sale teams with go-to-market and product leaders to unlock customer value and revenue impact. Rooted in empathy, radical candor, and execution, Chrissie empowers teams to thrive in fast-paced environments while maintaining focus on retention and expansion. Throughout her career, she has built organizations that deliver best-in-class outcomes for customers and drive sustainable growth for the business.