SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Danielle
Buis
Customer Success
Pylon
Danielle Buis works in Customer Success at Pylon, the B2B customer support platform. Before joining Pylon, she led customer success at Lace, an AI-powered call center automation company, and spent three years at Affinity, where she rose to Principal of Customer Success & Onboarding and was the founding Customer Success Manager for Affinity for Salesforce. Her earlier career includes customer success at PitchBook, executive recruiting, and technology consulting, giving her a broad view of how B2B customers adopt and get value from software.
Button
27 October 2026 09:45 - 10:15
How customer success teams stay proactive when customer context lives everywhere
Customers do not experience Support and Success as separate teams. They expect every person they work with to understand their history, priorities, and open issues, whether they reach out in Slack, email, Microsoft Teams, or through a support ticket. In this session, learn how customer success teams can use connected support and account context, alongside AI, to stay ahead of customer needs without spending their day chasing updates across tools.