SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Dannah
Barnett Vaughan
Principal of Customer Success
Silverline Solutions
Dannah Vaughan is a transformational SaaS customer experience executive who serves as Principal of CX at Silverline Solutions and Chief Customer Officer at Rebels of SaaS Podcast & Platform. She orchestrates the entire customer journey—from initial implementation through expansion—driving 45%+ revenue growth and 99%+ retention rates across global teams. Her expertise lies in architecting scalable customer success frameworks that accelerate implementation timelines by 40%, reduce churn by 40%, and increase NPS by 32 points. As Founder of Rebels of SaaS, a global podcast platform reaching 10 countries, Dannah champions innovative AI-driven solutions that boost team productivity by 65% while maintaining a human-first approach that has generated $35M+ in revenue expansion. Her consultative problem-solving approach has unlocked $25M+ in new revenue streams through innovative service offerings and industry-leading best practices. Through Rebels of SaaS, she amplifies rebellious voices in B2B, challenging conventional thinking and driving positive innovation in the global customer success space.
Button
30 October 2025 09:45 - 10:30
Panel discussion - AI in 2025: What’s real, what’s hype, and what’s next for CS
From copilots to agentic workflows, AI is reshaping the Customer Success landscape—but not always in the ways people expect. This session takes a grounded, forward-looking look at how CS teams are actually using AI today, what’s proving valuable, and where the limitations still lie. We’ll explore the current use cases making the biggest impact—from intelligent automation to customer insights and internal tooling—while also surfacing which tools teams have moved away from and why. The conversation will include what a modern CS team looks like when AI is a true partner—not just a plug-in. Attendees will leave with a clearer understanding of what’s working now, where to place bets next, and how to build a Customer Success org that’s both human-first and AI-enabled.
29 October 2025 13:30 - 14:15
Interactive roundtable discussions
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussion topics: • Leading through change: CS leadership in times of transformation • Assembling your CS team: Common hiring pitfalls to avoid • Building your brand: The value of content creation for your career • Closing the loop: Operationalizing VoC across teams