With over 25 years leading customer success, technology, and transformation initiatives, Derek has built a career on blending human expertise with cutting-edge innovation. Most recently, he conceived and led the implementation of an AI-powered digital customer layer that transformed support delivery—enabling 8,300+ successful conversations and earning high satisfaction from 550+ customers. A founder, strategist, and AI innovator, Derek has scaled teams across startups and enterprises, including pioneering digital customer success at GitHub through Magnify.io. His passion lies in reimagining how organizations deliver customer value—leveraging AI and automation to scale experiences without losing the human touch.