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Eleni
Vorvis
Vice President, Customer Success
CoachEm
Eleni has 20 years of experience working on GTM teams. She began her career in sales and transitioned to Partner & Customer Success in 2009. Since then, she has held both individual contributor and leadership roles at Achievers, Black Duck Software, and Fairmarkit. In 2024 Eleni transitioned to fractional work and is currently the Fractional VP of Customer Success at CoachEm. She also serves as a senior consultant and facilitator for the Customer Success Practice at Celero Growth. Additionally, Eleni is a mentor for Women in Revenue and provides coaching services to Customer Success professionals and founders. Her hobbies include travel, strength training, barre and pilates. An avid reader, she enjoys spending time with friends and family and is always on the hunt for the latest and greatest restaurants in the Boston area.
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28 October 2026 12:00 - 12:45
Peer to peer: the CS exchange
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussions will include: - Navigating the relationship between CS and Sales - AI implementation & adoption: battling FOMO and setting realistic expectations - From product usage to proven business value: how CSMs move beyond adoption metrics to quantify customer impact - Developing soft-skills: Staying prepared for situations where AI can't help