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Eleni
Vorvis
Vice President, Customer Success
CoachEm
Eleni has 20 years of experience working on GTM teams. She began her career in sales and transitioned to Partner & Customer Success in 2009. Since then, she has held both individual contributor and leadership roles at Achievers, Black Duck Software, and Fairmarkit. In 2024 Eleni transitioned to fractional work and is currently the Fractional VP of Customer Success at CoachEm. She also serves as a senior consultant and facilitator for the Customer Success Practice at Celero Growth. Additionally, Eleni is a mentor for Women in Revenue and provides coaching services to Customer Success professionals and founders. Her hobbies include travel, strength training, barre and pilates. An avid reader, she enjoys spending time with friends and family and is always on the hunt for the latest and greatest restaurants in the Boston area.
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28 October 2026 12:00 - 12:45
Roundtable discussions: AI in customer success
In these interactive roundtable discussions, you'll explore practical AI applications that Customer Success leaders are implementing today to drive measurable outcomes. Each table will focus on a specific use case, with facilitators demonstrating workflows in real time, adapting examples to attendee challenges, and encouraging peer-to-peer discussion around implementation, adoption, and impact. Topics include: - AI-Powered Customer Health Scoring - Automating Customer Communications at Scale - Predicting Renewal and Expansion Opportunities - Turning Customer Conversations into Actionable Insights