Customer Success is no longer a “nice to have”—but proving its strategic value to executive leadership still isn’t always straightforward, especially across different business models and industries. In this cross-industry panel, CS leaders from SaaS, fintech, services, and beyond will share how they’ve successfully made the case for Customer Success at the executive level. From connecting CS metrics to revenue outcomes, to speaking the language of CFOs and CEOs, to navigating internal politics—this conversation will offer candid, practical insights from those who’ve been in the room. Attendees will learn how to tailor their message to their business model, showcase CS impact in ways that resonate with their C-suite, and shift the perception of CS from a cost center to a growth engine—regardless of industry.