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Erinn
Mallory Kolp
Learning Leader, Customer Success
LinkedIn
Erinn Mallory Kolp is a Regional Customer Success Leader at LinkedIn with over 20 years of experience across customer success, learning, and organizational development. She specializes in connecting the work of CS teams to measurable business outcomes, helping leadership view Customer Success as a critical growth engine. Drawing on her background in learning strategy, Erinn brings a unique lens to enabling teams, scaling impact, and driving executive alignment through data-driven storytelling, cross-functional collaboration, and human-centered leadership.
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30 October 2025 09:45 - 10:30
Panel discussion - Speaking CEO: How to translate the value of CS to the C-suite
Customer Success is no longer a ā€œnice to haveā€ā€”but proving its strategic value to executive leadership still isn’t always straightforward, especially across different business models and industries. In this cross-industry panel, CS leaders from SaaS, fintech, services, and beyond will share how they’ve successfully made the case for Customer Success at the executive level. From connecting CS metrics to revenue outcomes, to speaking the language of CFOs and CEOs, to navigating internal politics—this conversation will offer candid, practical insights from those who’ve been in the room. Attendees will learn how to tailor their message to their business model, showcase CS impact in ways that resonate with their C-suite, and shift the perception of CS from a cost center to a growth engine—regardless of industry.