30 October 2025 09:45 - 10:30
Panel discussion - Speaking CEO: How to translate the value of CS to the C-suite
Customer Success is no longer a ānice to haveāābut proving its strategic value to executive leadership still isnāt always straightforward, especially across different business models and industries.
In this cross-industry panel, CS leaders from SaaS, fintech, services, and beyond will share how theyāve successfully made the case for Customer Success at the executive level. From connecting CS metrics to revenue outcomes, to speaking the language of CFOs and CEOs, to navigating internal politicsāthis conversation will offer candid, practical insights from those whoāve been in the room.
Attendees will learn how to tailor their message to their business model, showcase CS impact in ways that resonate with their C-suite, and shift the perception of CS from a cost center to a growth engineāregardless of industry.