Blink and you missed it: AI has become an everyday reality for Customer Success teams. But in the process, many professionals have experienced a familiar anxiety, one that echoes Yoda's famous warning: “Fear leads to anger, anger leads to hate, hate leads to suffering.” In this thought-provoking year-in-review session, Frank Murphy will explore how attitudes toward AI have evolved within his team, from early concerns about job displacement and uncertainty to growing confidence, experimentation, and enthusiasm. Frank will examine the changing role of CS professionals, the skills becoming more valuable, and how organizations are adapting to an AI-enabled future. This session will spotlight the people behind the transformation, unpacking the mindset shifts, workforce trends, and career opportunities emerging as AI reshapes the profession. Attendees will leave with a clearer understanding of how Customer Success is evolving, what skills will matter most in the years ahead, and how to embrace AI as a catalyst for growth rather than a source of fear.