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George
Sullivan
Global CX Strategy and Ops
Clio
George is a global leader passionate about people, strategy, and using technology to elevate the human experience. A former U.S. diplomat and firefighter/EMT, George brings a unique perspective on collaboration, resilience, and problem-solving. Today, as part of Clio’s Global CX Strategy & Operations team, he focuses on building high-performing, people-first teams that drive shared success and continuous improvement worldwide.
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29 October 2025 12:15 - 13:00
Panel - Scaling sustainably: How AI helps support teams stay human under pressure
As support volumes grow, AI-powered tools, from intelligent routing to generative responses, are essential for scaling without losing the personal touch customers expect. This panel explores how categorizing and applying AI capabilities thoughtfully enables high-quality, personalized support across every interaction.