Once onboarding ends, the real work of driving retention begins. In this session, Recurly’s VP of Global Customer Success will share how their team tackles churn by zeroing in on the critical first 90 days post-onboarding—a period where customers either build momentum or quietly disengage. We’ll explore how Recurly’s hybrid approach—combining high-touch CSM engagement with a scaled digital program—helps customers establish clear success plans, align on KPIs, and build confidence in using the product. You'll learn how the team uses early data signals to monitor customer health, guide next steps, and turn new users into power users. Attendees will walk away with practical tactics for scaling early lifecycle success, reducing time to value, and stopping churn where it starts: in the 90 days after onboarding.