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Jairo
Gomez Tellez
VP, Customer Success
Andesite
Jairo Gomez Tellez is VP of Customer Success at Andesite, an AI-driven cybersecurity company, where he leads the customer success organization. He previously served as Head of Customer Success at SaaS security company Reco, and before that spent over three years at developer security leader Snyk, progressing from Customer Success Manager to Manager of Customer Success and then Senior Manager of Technical Success. With a career built across fast-growing security startups, Jairo brings hands-on experience scaling CS teams and helping technical buyers turn complex products into real business outcomes.
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28 October 2026 12:00 - 12:45
Roundtable discussions: AI in customer success
In these interactive roundtable discussions, you'll explore practical AI applications that Customer Success leaders are implementing today to drive measurable outcomes. Each table will focus on a specific use case, with facilitators demonstrating workflows in real time, adapting examples to attendee challenges, and encouraging peer-to-peer discussion around implementation, adoption, and impact. Topics include: - AI-Powered Customer Health Scoring - Automating Customer Communications at Scale - Predicting Renewal and Expansion Opportunities - Turning Customer Conversations into Actionable Insights