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Jairo
Gomez Tellez
VP, Customer Success
Andesite
Jairo Gomez Tellez is VP of Customer Success at Andesite, an AI-driven cybersecurity company, where he leads the customer success organization. He previously served as Head of Customer Success at SaaS security company Reco, and before that spent over three years at developer security leader Snyk, progressing from Customer Success Manager to Manager of Customer Success and then Senior Manager of Technical Success. With a career built across fast-growing security startups, Jairo brings hands-on experience scaling CS teams and helping technical buyers turn complex products into real business outcomes.
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28 October 2026 12:00 - 12:45
Peer to peer: the CS exchange
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussions will include: - Navigating the relationship between CS and Sales - AI implementation & adoption: battling FOMO and setting realistic expectations - From product usage to proven business value: how CSMs move beyond adoption metrics to quantify customer impact - Developing soft-skills: Staying prepared for situations where AI can't help