Jessica Oey is the Senior Vice President of Partnerships & Customer Success at For The Record (FTR), where she leads global customer success,marketing and communications, and customer advocacy initiatives that help courts and justice agencies modernize their operations through innovative technology. With nearly two decades of experience spanning customer success, strategic partnerships, business development, and account management, Jessica is dedicated to helping organizations achieve meaningful outcomes through technology that improves both operational efficiency and the human experience. Known for her people-first leadership style, Jessica specializes in building and scaling high-performing customer success organizations, fostering trusted partnerships, and creating customer-centric strategies that drive adoption, retention, and long-term growth. She believes that exceptional customer success extends beyond supporting customers—it is about becoming a strategic partner in helping them achieve their mission.